Monica Cenance

Highly experienced administrative, housing, and community services professional with over 15 years of experience supporting individuals, families, and organizations. Proven ability to manage case files, ensure compliance, coordinate services, and communicate complex policies clearly. Known for professionalism, organization, problem-solving, and strong client advocacy across public service and administrative environments.

Funding and Tax Services Advisor - 3C Legacy Solutions/ The Tax Bureau - New Orleans, LA

(2024-01)

• Coordinate credit repair and funding services, documentation, and compliance for IRS
• Completed and filed tax returns
• Maintain correct records, invoices, and compliance documentation
• Communicate with clients to ensure prompt issue resolution

Community Service Counselor - Jefferson Parish Community Action Program - Metairie, LA

(2016-01 - 2024-12)

• Provided counseling and eligibility guidance to individuals and families seeking housing stability and financial assistance
• Managed client intake, verified documentation, processed applications for SNAP, Medicaid, LIHEAP, and housing programs
• Maintained electronic case files, generated reports, supervised daily operations, coordinated community partnerships, and ensured program compliance

Utility Billing Collector I / Clerk - Jefferson Parish Department of Water - Jefferson, LA

(2008-01 - 2016-12)

• Provided customer service support for billing, payments, service initiation, delinquency resolution, and account maintenance
• Processed high-volume transactions, resolved complaints, maintained accurate records, and supported auditing requirements

Purification Operator - Jefferson Parish Water Treatment Plant - Jefferson, LA

(2008-01 - 2012-12)

• Operated and monitored water treatment equipment to ensure compliance with safety and regulatory standards
• Collected and tested water samples, maintained operational records, responded to emergencies, and collaborated with regulatory agencies

Postal Clerk - United States Postal Service - New Orleans, LA

(2007-01 - 2008-12)

• Sorted incoming and outgoing mail using automated and manual systems
• Prepared mail for delivery, calculated postage, processed transactions, and ensured accuracy and efficiency in mail handling operations

Bachelor of Arts - Sociology, Minor: Business Management - Tulane University

Associate Degree - General Studies - Delgado Community College