Monica Kaufman

Bilingual hospitality professional pursuing a flight attendant role, bringing 5+ years of experience in upscale, fast-paced service environments. Skilled in anticipating guest needs, delivering attentive service, and coordinating with teams. Offers clear communication, composure under pressure, and a polished, welcoming presence, with a passion for international travel and an appreciation for diverse cultures.

Hostess - Hoexter’s - Upper East Side, New York, NY

(2025-12 - 2026-05)

• Welcomed guests, assisted with reservations and seating, and supported an organized host stand.
• Worked alongside the maître d’ and service team to coordinate guest flow and communicate guest needs.
• Independently covered maître d’ shifts when needed, overseeing guest reception and seating.

Host - B. Smith’s - New York, NY

(2009-06 - 2010-11)

• Welcomed guests and managed reservations, waitlists, and seating flow using OpenTable.
• Coordinated with servers, management, and kitchen staff to support seamless service.
• Maintained a polished lobby and entryway presentation.

Server - B. Smith’s - New York, NY

(2006-01 - 2009-05)

• Delivered polished tableside service, guiding guests through menus, wine pairings, and chef specials.
• Built guest rapport and managed multiple tables while maintaining fine-dining standards.
• Handled VIP guests, large parties, and special requests with discretion and professionalism.
• Helped train new staff on service expectations and menu knowledge.

Server / Bartender - Manhattan Ocean Club - New York, NY

(2005-08 - 2005-12)

• Supported high-end table service, multi-course timing, and attentive guest care.
• Provided upscale bar service, including craft cocktails, premium spirits, and menu recommendations.
• Presented, opened, and decanted wine; coordinated with kitchen and servers to maintain service pacing.

Professional background in fashion design, product development, and team management

Professional background in fashion design, product development, and team management, with experience coordinating teams and vendors, managing competing priorities, and meeting tight deadlines. Brings strong communication, organization, attention to detail, and problem-solving skills.

BFA - Fashion Design - Fashion Institute of Technology (2006 - 2010)