Monica Mejia

Bilingual Human Resources and Administrative Professional with experience supporting executive leadership, HR operations, payroll administration, onboarding, employee relations, and business operations in fast-paced corporate environments. Proven ability to manage confidential information, coordinate cross-functional projects, maintain HR compliance, and streamline administrative processes. Experienced working directly with senior leadership and company executives while providing high-level administrative and operational support.

Proficient in ADP, Insperity, SAP, M3 ERP, Microsoft Office Suite, and HRIS systems.

HR Administrative Assistant / Executive Assistant to the President at Manuli Ryco (2025-01 – Present)

• Support HR and executive leadership by managing daily administrative operations, improving workflow efficiency and communication
• Coordinate onboarding processes, including documentation, employee file setup, badge issuance and compliance paperwork
• Maintain accurate employee records and HRIS data, ensuring compliance with company policies
• Prepare reports, presentations, and documentation to support executive-level decision-making
• Manage the security access system and issue badges for employees and visitors
• Schedule meetings, interviews and HR events while maintaining organized calendars and agendas
• Serve as a key point of coordination between HR, Leadership and employees to ensure smooth communication
• Provide high-level administrative and executive support directly to the President and senior leadership team

Office Administrator at Family Solutions of Louisiana (2024-01 – 2024-12)

• Managed front-of-office operations, including calls, emails, and visitor interactions, ensuring a professional and efficient environment
• Delivered high-level customer service by assisting clients and resolving issues with a solution-focused approach
• Supported compliance efforts by maintaining accurate client records and ensuring HIPAA confidentiality
• Assisted with employee tracking, onboarding documentation, and training records
• Maintained office organization, supply inventory, and supported safety protocols and inspections
• Provided administrative support to leadership, improving day-to-day operational efficiency

Administrative Assistant at KMP USA LLC (2023-01 – 2024-12)

• Managed all incoming and outgoing communications, including phone, email, and mail, ensuring professional and timely responses
• Supported recruiting efforts by posting jobs, screening candidates, and coordinating interviews
• Assisted with onboarding processes, including background checks and drug screening coordination
• Provided bookkeeping support, including accounts payable, invoicing, and collections follow-up
• Maintained inventory records and ensured data accuracy within ERP systems
• Reviewed employee timecards for accuracy and completeness
• Coordinated shipping, logistics, and courier services with accurate tracking and documentation
• Participated in employee engagement initiatives through HR recognition programs

Logistics Account Manager at Metropolitan Warehouse & Delivery (2020-01 – 2022-12)

• Managed customer accounts, serving as the primary point of contact for service updates and issue resolution
• Processed orders and tracked deliveries to ensure on-time and accurate fulfillment
• Maintained and updated customer data within internal systems
• Coordinated with logistics and sales teams to optimize delivery schedules
• Identified opportunities to improve customer service processes and operational efficiency

Technical Support Associate (Microsoft) at Convergys (2014-01 – 2019-12)

• Diagnosed and resolved hardware, software, and network issues across multiple platforms (Windows, Mac, fiber, DSL)
• Provided technical support via phone, email, and chat, ensuring a positive customer experience
• Logged and tracked customer issues using systems such as Jira and Zendesk
• Handled escalated issues and collaborated with engineering teams for resolution
• Promoted to Supervisor and Quality Agent based on performance and leadership ability

– Centro Escolar España

– ITCA National English Center