Monica Rose Sotto

Licensed Registered Nurse with a Bachelor of Science in Nursing (BSN) and hands-on experience in healthcare administration as an RCFE Administrator. Strong background in resident care coordination, regulatory compliance, medical documentation, and interdisciplinary collaboration. Experienced in managing daily operations, maintaining accurate records, coordinating with healthcare providers, and supporting residents and families in a long-term care setting.

Recognized for strong organizational skills, attention to detail, and the ability to prioritize competing responsibilities in fast-paced environments. Proficient in electronic medical records, Microsoft Office Suite, and healthcare documentation standards. Committed to providing safe, compassionate, and patient-centered care while contributing positively to both patients and the healthcare team.

Seeking an opportunity to apply clinical knowledge, leadership experience, and dedication to quality care in an acute care hospital setting.

Fulfillment Problem Solver - Amazon.com, Inc. - Redlands, CA

(2024-10 - 2025-05)

• Perform daily inventory checks and maintain accurate records.
• Generated labels and maintained accurate documentation for operational reporting.
• Monitor quality control to ensure products are properly packaged and labeled.
• Provided input on process improvements that increased operational efficiency during peak periods.
• Adhere to safety guidelines and assist in implementing warehouse safety procedures.
• Collaborate with team members and management to identify potential safety hazards and implement corrective actions to improve warehouse safety.
• Assist in conducting safety audits and inspections to ensure compliance with Amazon's safety protocols and OSHA regulations.
• Proactively identify opportunities to optimize workflow and improve processes, reducing downtime and enhancing productivity.
• Lead or participate in team problem-solving discussions to resolve issues related to inventory, operational bottlenecks, or safety concerns.
• Facilitate communication between associates and management, ensuring concerns are addressed and solutions are implemented quickly.
• Provide on-the-floor support during peak seasons to ensure efficient operations and maintain safety standards.
• Identified and resolved issues related to inventory discrepancies, damaged products, and other order occurrences.
• Worked in a fast-paced environment to meet order fulfillment goals during peak seasons.

Administrator - Mount Vernon Residential Care for the Elderly - Riverside, CA

(2025-05 - 2026-05)

• Oversee daily operations of a licensed RCFE, ensuring compliance with state regulations and best practices.
• Supervise and train a multidisciplinary team, fostering a culture of excellence and compassionate care.
• Develop and manage budgets, controlling costs while maintaining high-quality services.
• Implement and monitor resident care plans, working closely with healthcare professionals and families.
• Conduct staff performance evaluations and provide ongoing professional development.
• Maintain accurate records for licensing inspections and audits, ensuring full regulatory compliance.
• Coordinated staff schedules and supervised caregivers to ensure adequate staffing levels.
• Conducted facility assessments to improve resident care and operational efficiency.
• Assisted in the development and implementation of emergency preparedness plans.
• Managed resident admissions, ensuring smooth transitions and personalized care planning.

Bachelor of Science in Nursing - Nursing - Centro Escolar University, Philippines (2024-05)