Monica Smith
Certified Custom Framer
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About
Dynamic professional with extensive experience in training, customer relations and small business operations. Adept at building relationships, I have success in driving repeat business and developing junior associates.
Experience
Certified Custom Framer - Hobby Lobby - San Antonio, TX
(2024-11)
- Head cashier responsibilities, maintaining accuracy in cash transactions and upholding company standards for financial integrity.
- Designs custom framing solutions tailored to client specifications and preferences.
- Utilizes specialized tools and equipment safely and accurately to create precision cuts for mats and frames according to client specifications.
- Increased sales in the Custom Frame Shop by 20% by developing relationships with new and existing clientele.
Owner - Central Oahu Cleaners - Oahu, HI
(2012-09 - 2023-02)
- Directed daily operations, ensuring accurate and efficient task completion by team members
- Oversaw comprehensive business operations, including HR, budgeting, payroll, and financial reporting.
- Cultivated and sustained robust client relationships to drive repeat business and generate referrals.
Project Manager - Kamai Group - Wahiawa, HI
(2009-03 - 2012-06)
Lead 50 team members that maintained a large Federal Commissary warehouse, stocked sales floor, provided janitorial services and sanitized the meat cutting room.
- Maintained compliance with DECA Federal regulations throughout all phases of a six million dollar stocking and janitorial services contract. Provided Quality Control for contract operations.
- Recruited and oversaw personnel to achieve performance and quality targets; to include staff scheduling, meetings and performance reviews.
- Mentored junior team members, fostering their growth and development within the organization.
Professional Development Trainer - Paradise Development - Honolulu, HI
(1999-08 - 2010-11)
- Cultivated a network dedicated to fostering personal and professional development for small business owners.
- Oversaw logistics and organization of 4 large scale events annually or for business seminars and workshops.
- Evaluated training effectiveness through participant feedback and performance assessments.
- Facilitated workshops and seminars, fostering a collaborative learning environment for participants.
Education
Bookkeeping & Business Machines - Central Oahu Community School For Adults
Certification - Human Resources Certification - Central Oahu Community School For Adults
