Monica Trevino

Extensively research payments with missing data, and make outreach calls as needed to obtain information, in order to verify payments are correctly processed and applied. Ensure that all payments are processed efficiently and accurately, in accordance with contractual obligation. Monitor performance of Data Completion areas, review errors issued by quality assurance, and assist in the documentation and feedback of performance issues to staff.

Research Specialist - SMI Inc - San Antonio, TX

(2015-10 - 2019-08)

• Extensively research payments with missing data, and make outreach calls as needed to obtain information, in order to verify payments are correctly processed and applied.
• Ensure that all payments are processed efficiently and accurately, in accordance with contractual obligation.
• Monitor performance of Data Completion areas, review errors issued by quality assurance, and assist in the documentation and feedback of performance issues to staff.
• Conduct further research of unprocessed payments, including those issued with no information, using Employer Databases, payment histories, and remitter outreach.
• Perform additional quality control checks ands assist with DE Quality Ratings.
• Follow professional standards of conduct, including attendance, professional behavior, and dress code.

Data Entry Clerk - Xerox - San Antonio, TX

(2003-07 - 2015-09)

• Assisted data entry personnel on daily processing inquiries, and assisted department supervisors with additional tasks as required.
• Verified checks to ensure accounts were not on derogatory list due to NSF history, and researched to verify potential misapplied payments.
• Monitored workflows and reported critical issues to ensure proper staffing of personnel.
• Entered payment details, and verified all payments total the deposit for balancing purposes.

High School Diploma - Judson High School (1994-05)