Monique “D” Dwan

Detail-oriented accounting and property management professional with 9+ years of experience in property operations, resident relations, financial recordkeeping, and commercial property accounting. Skilled in Accounts Payable, Accounts Receivable, bank reconciliations, bookkeeping, Yardi software, and financial reporting. Experienced supporting month-end close processes, vendor management, and accounting system conversions while maintaining accurate records and exceptional customer service.

Accounting Assistant - Commercial Property Management Company

(2026-05)

• Process invoices, rent payments, and tenant transactions using Yardi Genesis and Yardi Breeze.
• Maintain accurate financial records through detailed data entry and account maintenance.
• Assist with commercial property accounting functions, including Accounts Payable and Accounts Receivable.
• Perform bank reconciliations and account balancing.
• Reconcile vendor statements and resolve discrepancies.
• Process weekly A/P and A/R transactions and post activity to the General Ledger.
• Input job cost allocations and maintain supporting documentation.
• Support month-end financial closing procedures.
• Assist with Yardi Genesis to Yardi Breeze conversion efforts.
• Maintain bookkeeping records and accounting files.

Site Manager - Home Forward (via Express Employment Solutions)

(2023-10 - 2025-03)

• Resolved resident account issues including rent discrepancies, payment disputes, and billing concerns.
• Communicated complex financial and policy information clearly to residents.
• Maintained detailed documentation of accounts and communications.
• Managed high-volume inquiries via phone and email.
• Processed payments and tracked balances.

Assistant Property Manager (Contract)

(2023-06 - 2023-12)

• Resolved resident concerns related to billing and account status.
• Processed rent payments and maintained financial records.
• Responded to inquiries and explained policies clearly.
• Supported compliance and documentation standards.

Independent Property Manager - Arizona & Oregon

(2016-03 - 2022-12)

• Managed billing inquiries, disputes, and payment arrangements.
• Maintained detailed financial records for multiple properties.
• Coordinated with vendors and residents to resolve issues.

Associate of Business - Business - Rio Salado College