Traffic Control Flagger at King Asphalt, Inc. (2024-01 – Present)
- Directed traffic safely through construction and maintenance work zones.
- Set up, maintained, and removed traffic control devices, including signs, cones, drums, and barricades.
- Communicated with flaggers and supervisors using two-way radios.
- Assisted with lane closures and traffic pattern changes.
- Performed daily inspections of traffic control setups to ensure compliance with safety standards.
- Protected workers, pedestrians, and motorists by following company and DOT safety procedures.
- Worked efficiently in various weather conditions while maintaining a strong focus on safety.
Team Lead at iQor Holdings (2024-03 – Present)
- Lead daily huddles, performance reviews, and coaching to improve quality and productivity.
- Handle escalated complaints and complex issues while maintaining high customer satisfaction.
- Analyze call metrics to identify trends and reduce Average Handle Time (AHT).
- Monitor queues and staffing to meet Service Level Agreements (SLAs).
- Ensure policy adherence and strong quality assurance performance.
Traffic Control at Kudzu Staffing (2019-01 – 2024-12)
- Performed traffic control duties on roadway and construction projects.
- Assisted with work zone setup and removal, including signs, cones, and barricades.
- Directed traffic safely while protecting workers and the traveling public.
- Followed DOT and company safety procedures while working in changing field conditions.
Customer Service Representative at Pennsylvania Power & Light (iQor) (2019-01 – 2019-08)
- Educated customers on billing programs and resolved 300+ billing inquiries.
Senior Administrative Coordinator at Tender Mercies Nursing Services (2009-08 – 2019-01)
- Managed employee records, scheduling, compliance, and reporting.
Guest Service Representative at Embassy Suites Hotel (2004-05 – 2009-08)
- Provided guest services, reservations, and issue resolution.
