Support & Implementation Engineer - Almac Group - Lansdale, PA
(2025-01)
- Design eClinical software solutions for clinical trials by collecting, analyzing, organizing and writing system requirements
- Manage system configuration, optimal system implementation, access, and ongoing maintenance of eClinical systems
- Interpret and resolve support requests, translating them into actionable requirements
- Perform User Acceptance Testing, evaluating UI, UX and SQL code written for software implementation
Solution Consultant - RedPoint Global - Remote
(2022-01 - 2024-12)
- Served as the client liaison to understand unique business needs and provide tailored data and marking solutions
- Tracked and analyzed campaign performance, adjusting strategies to improve results and achieve key performance indicators (KPIs)
- Worked closely with cross-functional teams to ensure seamless product integration and the resolution of technical issues
- Delivered technical product demonstrations, workshops, and training sessions for clients
Implementation Analyst - Human Interest - Remote
(2021-01 - 2022-12)
- Coordinated internal database QC across multiple internal systems to ensure consistency and accuracy
- Generated datasets and reports to analyze discrepancies across system databases, making corrections when applicable
- Worked closely with the Implementation and QC teams to develop an internal auditing system and avoid future data inconsistencies
Systems Administrator - The Connecticut Bar Association - New Britain, CT
(2020-01 - 2020-12)
- Ensured data integrity by maintaining the organization's software systems and executing data management activities
- Coordinated the annual membership renewal process by segmenting and providing data for marketing efforts
- Collected and manipulated datasets for mailings, membership analysis and the distribution and processing of membership invoices, providing reports on a regular and ad-hoc basis
Solutions Implementation Coordinator - Auto/Mate Dealership Systems - Albany, NY
(2017-01 - 2019-12)
- Developed automated batch scripts to transfer client sales, service, and inventory data using FTP and SFTP, improving reliability and reducing manual workload
- Managed end‑to‑end data integrations and resolved client‑reported issues by diagnosing and correcting script failures, API errors, and configuration conflicts
- Audited and validated large datasets to identify inaccuracies, inconsistencies, and missing information, strengthening overall data quality and system performance
Data Manager - Neutron Inc. - State College, PA
(2017-01 - 2017-12)
- Monitored product data quality across multiple online platforms to identify discrepancies and ensure accurate representation
- Streamlined data‑entry workflows by organizing product identifiers and documentation for faster future updates
- Cross‑referenced Universal Product Codes (UPC's) with Global Trade Item Numbers (GTINs) across Google and internal databases to maintain precise product identification and data integrity
- Supported ongoing catalog optimization efforts by providing insights on data accuracy trends and recurring issues
