Montana Troeger

Enterprise client management and consulting professional with 7+ years of experience coordinating with C-suite client executives, senior stakeholders, and cross-functional teams. Prepared executive presentations and strategic recommendations, managed competing priorities, and followed through on complex, time-sensitive work. Brings strong judgment, communication, and organization to strategic executive support.

Consultant – Microsoft Software Advisory Group at SHI International Corp. (2024-05 – 2025-12)

• Worked directly with C-suite client executives and key stakeholders to understand priorities and present multi-year technology roadmaps and licensing recommendations.
• Prepared and and presented strategic business reviews and detailed scenarios to inform executive decisions and long-term planning.
• Facilitated strategic business reviews with executive stakeholders and partnered cross-functionally with Sales, Pre-Sales, and Customer Success teams to support account health, retention, and expansion

Customer Success Manager at Microsoft (2020-08 – 2024-05)

• Owned the post-sales relationship for a diverse portfolio of enterprise and mid-market accounts (avg. deal size $5M), coordinating priorities, communicating with senior stakeholders, and guiding complex client initiatives.
• Exceeded revenue targets by 180% through renewals and expansion, using proactive account management, risk identification, and executive relationship-building.
• Served as the voice of the customer internally, surfacing workflow pain points and adoption barriers to cross-functional teams to shape account strategy.

Solutions Specialist at Microsoft (2019-08 – 2020-08)

• Led client engagement strategy across a portfolio of 50 core enterprise customers, achieving 100% on-time renewals and an average deal size of $4M.
• Drove product adoption through strategic coordination and structured service engagements, resulting in 180% revenue growth.

Inside Account Executive at Microsoft (2018-08 – 2019-08)

• Collaborated with channel partners to support customer technology needs, providing consultative guidance on licensing, hardware, and software solutions.
• Managed high-volume account activity (50+ calls daily) using Microsoft Dynamics CRM and AX to generate quotes, process orders, and track the full customer lifecycle.

Bachelor in Integrated Marketing and Communications – University of Mississippi