Monty Moreland

Highly accomplished and results-driven Service Manager and former Owner/Operator with over 40 years of comprehensive experience in the plumbing industry. Proven expertise in building and optimizing operational departments, leading service teams, and increasing technical proficiency through structured training programs. Holds a Master Plumber License for over 35 years and possesses deep P&L insight and a degree in Business Management.

Seeking to leverage exceptional Team Leadership skills to drive profitability and operational excellence.

Service Manager - TLH Plumbing

(2023-01)

• Managed all daily service operations, resource allocation, and logistics for a team of technicians, ensuring efficient service delivery.
• Implemented rigorous quality assurance checks and ongoing technical mentorship, significantly improving overall field efficiency and service quality.
• Oversaw Safety & Regulatory Compliance for all field activities, minimizing liability and promoting a safe work environment.

Plumbing Manager - Mid-State Heating and Plumbing

(2018-01 - 2023-12)

• Spearheaded the successful development and launch of a new, fully operational Plumbing Department, encompassing staffing, equipment procurement, and service-line establishment.
• Recruited and onboarded new technical staff, establishing training standards and operating procedures that ensured profitable service execution from launch.
• Managed department budgets and utilized data to forecast material needs and optimize pricing structures.

Plumbing Trainer - Ben Franklin Plumbing

(2013-01 - 2018-12)

• Designed, developed, and led comprehensive technical training curricula for new and veteran plumbing technicians to enhance their diagnostic skills.
• Successfully utilized training to improve technician comprehension and application of Advanced Diagnostics & Troubleshooting, directly impacting field efficiency.

Owner/Operator - Moreland Plumbing Company

(1992-01 - 2007-12)

• P&L Responsibility: Directed all business functions, including budgeting, financial planning, procurement, and customer acquisition.
• Managed all aspects of Fleet & Inventory Management, optimizing vehicle routing and material stock levels to reduce operational lag.
• Built and maintained a loyal customer base through superior Customer Relationship Management (CRM) and commitment to quality service.

Master of Arts in Business Management - Business Management - Southeastern Louisiana University (1988-12)