WALMART AUTO CARE CENTER ASSOCIATE at Walmart (2025-06 – Present)
- Processed transactions accurately using point-of-sale systems and cash handling procedures.
- Maintained organized merchandise displays to enhance customer shopping experience.
- Resolved customer complaints effectively to promote satisfaction and loyalty.
- Trained new associates on store policies, procedures, and best practices for service.
- Stocked shelves promptly and ensured product availability for customers' needs.
- Provided excellent customer service by greeting shoppers, responding to queries and resolving complaints promptly.
- Followed company policies regarding returns, exchanges, refunds and other related issues.
- Reported any discrepancies or problems encountered during shift operations to supervisor immediately.
AUTOMOTIVE PARTS SPECIALIST at Royal Buick Gmc (2023-12 – 2024-11)
- Evaluated client demands and offered optimal parts solutions.
- Assessed and evaluated the state of returned components for signs of wear.
- Maintained inventory of automotive parts by restocking shelves and ordering new items as needed.
- Communicated effectively with vendors regarding pricing, product availability and delivery schedules.
- Received incoming shipments and verified contents against packing lists or invoices.
- Provided excellent customer service while assisting customers at the counter or over the phone.
- Processed returns, exchanges and refunds according to store policies.
- Boosted sales by capitalizing on cross-selling and upselling opportunities.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
ORS SPECIALIST 2 at Louisiana Workforce Commission (2021-01 – 2023-11)
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Coordinated communications, taking calls, responding to emails and interfacing with claimants.
- Maintained organized filing system of paper and electronic documents.
- Scheduled Telephone Hearings for individuals who have been disqualified for Unemployment Insurance Benefits, in order for them to speak with an Administrative Law Judge about their issues.
- Created and updated spreadsheets to track and report data.
- Processed documents and materials for dissemination to appropriate parties.
- Anticipated leadership needs by preparing or gathering records, reports and correspondence.
- Drove customer feedback to deliver information to management for corrective action.
- Cooperated alongside Unemployment Judges to schedule telephone hearings for the judges and served as a liaison between the Judges and the Claimants.
- Spoke with claimants to explain and prepare claimants mentally on how the unemployment process works at the Louisiana Workforce Commission's Appeals Tribunal.
CUSTOMER SERVICE MANAGER at Wal-Mart Stores Inc. (2015-07 – 2021-01)
- Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.
- Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
- Developed open and professional relationships with team members, enabling better, more effective customer service.
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
- Worked with Cashiers, Customer Service Members and Self-Checkout associates to enhance customer service procedures and policies, improving support structures company-wide and boosting customer satisfaction.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Answered customer requests with friendly, knowledgeable service and support.
- Managed day-to-day operations, including supervision and assignment delegation for a 25-30 member team.
