Morgan Arthur

I am an individual who enjoys helping people out-even when they may be upset or worked up due to unfortunate circumstances. While I understand that not everyone in the world may as well be the nicest person everyday, I do my best to help as many people as I can as often as possible. When I am unable to help someone, I try my best to collect the needed information and pass it on up the chain to management.

WALMART AUTO CARE CENTER ASSOCIATE at Walmart (2025-06 – Present)

• Processed transactions accurately using point-of-sale systems and cash handling procedures.
• Maintained organized merchandise displays to enhance customer shopping experience.
• Resolved customer complaints effectively to promote satisfaction and loyalty.
• Trained new associates on store policies, procedures, and best practices for service.
• Stocked shelves promptly and ensured product availability for customers' needs.
• Provided excellent customer service by greeting shoppers, responding to queries and resolving complaints promptly.
• Followed company policies regarding returns, exchanges, refunds and other related issues.
• Reported any discrepancies or problems encountered during shift operations to supervisor immediately.

AUTOMOTIVE PARTS SPECIALIST at Royal Buick Gmc (2023-12 – 2024-11)

• Evaluated client demands and offered optimal parts solutions.
• Assessed and evaluated the state of returned components for signs of wear.
• Maintained inventory of automotive parts by restocking shelves and ordering new items as needed.
• Communicated effectively with vendors regarding pricing, product availability and delivery schedules.
• Received incoming shipments and verified contents against packing lists or invoices.
• Provided excellent customer service while assisting customers at the counter or over the phone.
• Processed returns, exchanges and refunds according to store policies.
• Boosted sales by capitalizing on cross-selling and upselling opportunities.
• Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.

ORS SPECIALIST 2 at Louisiana Workforce Commission (2021-01 – 2023-11)

• Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
• Coordinated communications, taking calls, responding to emails and interfacing with claimants.
• Maintained organized filing system of paper and electronic documents.
• Scheduled Telephone Hearings for individuals who have been disqualified for Unemployment Insurance Benefits, in order for them to speak with an Administrative Law Judge about their issues.
• Created and updated spreadsheets to track and report data.
• Processed documents and materials for dissemination to appropriate parties.
• Anticipated leadership needs by preparing or gathering records, reports and correspondence.
• Drove customer feedback to deliver information to management for corrective action.
• Cooperated alongside Unemployment Judges to schedule telephone hearings for the judges and served as a liaison between the Judges and the Claimants.
• Spoke with claimants to explain and prepare claimants mentally on how the unemployment process works at the Louisiana Workforce Commission's Appeals Tribunal.

CUSTOMER SERVICE MANAGER at Wal-Mart Stores Inc. (2015-07 – 2021-01)

• Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.
• Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
• Developed open and professional relationships with team members, enabling better, more effective customer service.
• Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
• Worked with Cashiers, Customer Service Members and Self-Checkout associates to enhance customer service procedures and policies, improving support structures company-wide and boosting customer satisfaction.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Answered customer requests with friendly, knowledgeable service and support.
• Managed day-to-day operations, including supervision and assignment delegation for a 25-30 member team.

Bachelor of Arts in History – Southeastern Louisiana University (2013-2018)