Corporate Facilities Manager at PNC Bank Realty Services (2022-02 – Present)
Manage workplace operations across a multi-location corporate portfolio, partnering with business leaders, vendors, landlords, and service providers.
- Lead facility and workplace projects exceeding $200K, including renovations, workplace enhancements, consolidations, and strategic space optimization initiatives.
- Manage vendor relationships and service delivery programs, partnering with landlords, contractors, maintenance providers, and workplace service partners to achieve operational and financial objectives.
- Establish performance expectations, monitor service quality, and drive continuous improvement through vendor accountability and stakeholder feedback.
- Serve as a primary escalation point for maintenance issues, building services, repairs, and vendor coordination.
- Support budgeting, capital planning, forecasting, and cost-management efforts.
- Drive process improvements that enhance workplace experience, operational efficiency, and service consistency across multiple locations.
- Develop executive reporting on portfolio performance and project status.
Facilities Manager Associate at PNC Bank Realty Services (2020-08 – 2022-02)
- Supported regional facilities operations and portfolio management activities across multiple corporate locations.
- Coordinated workplace moves, office reconfigurations, and space-planning initiatives while minimizing operational disruption.
- Managed project lifecycle activities from initiation through completion, including scope coordination, scheduling, vendor engagement, and stakeholder communications.
- Assisted with facilities budget tracking, project reporting, occupancy analysis, and portfolio planning initiatives.
- Supported furniture, fixture, and equipment planning and replacement activities to maintain safe and functional work environments.
Property Associate at PNC Bank Realty Services (2020-01 – 2020-08)
- Supported operations by coordinating facilities-related work requests and service delivery through internal request system, improving response times and tracking visibility.
- Maintained accurate property, vendor, and contract documentation to ensure compliance and support informed real estate and operational decisions.
- Collaborated with cross-functional teams and vendors to support day-to-day workplace needs, internal moves, and enterprise initiatives, strengthening communication across stakeholders.
