Senior Skincare Advisor - Queenly Beauty Spa - Bedford, TX
(2020-01)
- Maintained cleanliness and organization of treatment rooms, ensuring compliance with health standards for up to 7-10 clients per day.
- Collaborated with team members to streamline appointment scheduling and inventory management processes to increase booking rates by 50%.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results (avg client retention: 3 yrs).
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
Lead Pharmacy Technician - Parkwood Pharmacy - Addison, Texas
(2016-09 - 2019-06)
- Ensured compliance with pharmacy regulations and safety standards for a team of 6-10 technicians.
- Assisted in patient consultations and provided medication information for up to 50 patients per day.
- Trained and mentored trainee pharmacy technicians on best practices.
- Maintained accurate records of prescriptions and patient interactions.
- Implemented workflow improvements that increased medication processing efficiency completing six figures daily at a team.
Pharmacy Tech Liaison - Parkwood Pharmacy - Dallas, Texas
(2014-09 - 2016-09)
- Provided excellent customer service by answering questions and addressing concerns for up an average 20 doctors offices daily.
- Operated pharmacy software to track prescriptions and manage patient records for up to 40 doctors daily.
- Collaborated with healthcare professionals to ensure optimal patient outcomes involving compound medications for pain management.
- Trained and mentored junior technicians on pharmacy procedures and best practices.
Data Entry Pharmacy Technician - Express Scripts Pharmacy - Fort Worth, TX
(2012-05 - 2013-06)
- Processed prescription orders using electronic health record systems to reach adjudication goals of 200/day.
- Verified patient information and prescription details to minimize errors in data entry.
- Collaborated with pharmacists to resolve discrepancies in prescriptions and improve workflow efficiency.
Dr. Call Pharmacy Technician - Humana - Irving, Texas
(2011-06 - 2013-05)
- Processed prescription orders using pharmacy management software efficiently.
- Collaborated with healthcare teams to ensure optimal patient care delivery.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system to process 100-200 scripts per day.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
Pharmacy Technician - CVS Pharmacy - Arlington, TX
(2010-01 - 2012-05)
- Managed prescription processing and medication dispensing with high accuracy and efficiency processing an avg 400 scripts per day as a team.
- Assisted in inventory management, ensuring optimal stock levels of medications and supplies.
- Collaborated with pharmacists to provide patient counseling on medication usage and adherence.
- Trained new pharmacy technicians on operational procedures and safety protocols.
Receptionist - Workforce Solutions North Central Texas - Lubbock, TX
(2009-01 - 2010-08)
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Provided exceptional customer service to enhance guest satisfaction and address inquiries promptly.
- Coordinated communication between departments to streamline guest requests and resolve issues effectively.
- Maintained accurate scheduling for appointments and conference room bookings to optimize facility use.
