Morgan Ourada

Customer-focused professional with nearly 10 years of experience supporting customers, maintaining accurate records, resolving issues, and coordinating high-volume operations. Skilled in CRM documentation, data entry, phone and email support, scheduling, payment processing, multi-system navigation, and confidential records. Dependable, detail-oriented, and experienced working both remotely and on-site.

Life Insurance Agent & Recruiter - Primerica - Remote

(2026-02)

• Conduct 100+ outbound customer and recruiting calls daily while providing professional, solution-focused support.
• Enter, update, and maintain detailed customer and candidate information in CRM systems with strong accuracy and followthrough.
• Answer questions, explain products and next steps, schedule appointments, and complete timely follow-up.
• Navigate multiple systems and handle sensitive customer information while working independently in a remote environment.

Bartender / Supervisor - Sheraton Sand Key Resort

(2024-06 - 2025-12)

• Supported hundreds of guests during busy shifts, responding to questions, resolving concerns, and coordinating requests across departments.
• Processed payments accurately and assisted with billing questions, reservations, phone inquiries, and guest requests.
• Supervised staff, trained new employees, and managed multiple priorities while maintaining consistent service standards.

Manager - Toucans Bar & Grill

(2022-01 - 2024-06)

• Managed customer service, scheduling, interviewing, training, inventory coordination, transactions, records, and escalated issue resolution.
• Created employee schedules and maintained organized operational documentation in a fast-paced environment.
• Supervised up to 10 employees per shift and personally trained approximately 20 team members.

Operations Coordinator - Viz Point Logistics

(2021-03 - 2021-09)

• Coordinated customer, carrier, and internal-team communication by phone and email for time-sensitive shipments.
• Entered and updated shipment details, customer information, status notes, and service documentation in CRM/TMS systems.
• Researched shipment issues, tracked updates, and communicated accurate status information to customers and internal stakeholders.

Server / Bartender / Manager - Anthony's Restaurant & Pub

(2017-10 - 2021-12)

• Delivered high-volume customer service, processed transactions, resolved concerns, and maintained accurate order and payment information.
• Supported scheduling, staff training, and shift coordination; recognized as Employee of the Month for performance and customer service.

Receptionist / Patient Intake & Discharge - Alden Estates

(2016-08 - 2017-10)

• Managed front-desk operations, multi-line phones, scheduling, records, patient/customer inquiries, and administrative coordination.
• Entered and maintained confidential patient information and supported intake, discharge, and insurance-related documentation.

Associate of Arts - Psychology - Joliet Junior College (2020)

High School Diploma - Plainfield South High School (2015)