Moses Hopkins

Dependable and highly motivated professional with experience in retail management, youth supervision, and warehouse operations. Proven ability to perform in fast-paced, high-pressure environments while maintaining accuracy, safety, and professionalism. Strong work ethic, highly coachable, and committed to continuous growth and long-term career development.

GROUP LEADER - Good Shepherd Services

(2024-01)

As a group leader I provide supervision, guidance, and support to students in a school based setting, fostering a safe, structured, and nurturing environment.

• Supervise students during program hours, transitions, and activities
• Maintain a safe, structured, and respectful group environment
• Build positive, supportive relationships with students
• Address behavioral challenges being trained in trauma informed practices
• Assist with with activities, homework support, and daily programs
• Serve as a positive role model and mentor

PACKAGE HANDLER - FedEx Facility / Warehouse

(2024-01)

As a package handler I'm responsible for loading, unloading, sorting, and scanning packages in a fast-paced warehouse. The role supports efficient packaging movement while maintaining safety, accuracy, and productivity standards set by FedEx.

• Load and unload packages from delivery vehicles and conveyor systems
• Sort, scan, and label packages accurately
• Stack and organize packages according to size, destination, and route
• Ensure packages are handled with care to prevent damage
• Follow all safety procedures and company policies
• Maintain a clean and organized work area
• Meet productivity and attendance expectations

ASSISTANT STORE MANAGER - Family Dollar

(2024-03 - 2024-06)

As the assistant manager I supported the store manager performing daily operations, ensuring excellent customer service, operational efficiency, and a clean, safe, and well-stocked store.

• Assisted with opening and closing the store
• Ensured the store policies and procedures are followed
• Maintained inventory accuracy through receivin, stocking, and cycle counts
• Monitored loss prevention and safety practices
• Ensured the store was cleaned and organized

SHIFT MANAGER OF OPERATIONS - McDonald's

(2021-01 - 2023-12)

As a Shift Manager I was responsible for leading all restaurant operations during assigned shifts to ensure exceptional customer service, food safety and operational excellence. In this role I supervised the crew members, and managed workflow to ensure we met the standards and consistencies were met

• Lead and supervised crew members during assigned shifts
• Directed breaks and schedules for a team of 15 employees
• Ensured smooth front of house and kitchen operations
• Assigned tasks and monitored all productivity
• Ensured all policies and procedures were upheld
• Managed cash handling and all register counts
• Helped train and support all crew members
• Prepared food, stocked ingredients, and packaged orders

Intro to Electrical 1 - LaGuardia Community College (2023-01 - 2023-12)

Telecommunication Art & Technology - LaGuardia Community College (2019-01 - 2023-12)