Moses Olorunishola

Experienced remote customer service professional with strong communication, problem-solving, and CRM skills. Dedicated to delivering exceptional customer experiences and driving satisfaction. Proven ability to work independently and thrive in fast-paced environments.

Remote Customer Service Specialist - Acme Support

(2021-01)

• Handle 50+ customer interactions/day.
• Resolve 90% within first contact.
• Improved CSAT from 82% to 92%.

Customer Service Representative - FastHelp Inc.

(2018-01 - 2021-12)

• Handle inbound/outbound support.
• Trained new hires.
• Reduced average handle time by 15%.

Call Center Agent - ConnectNow

(2015-01 - 2018-12)

• Managed billing and technical inquiries.
• Maintained 98% attendance.

Diploma - Mass Communication - Calabar Polytechnic, Cross River (1990)