Mostafa Amin

Results-driven Customer Service and Digital Operations Professional with a strong foundation in E-commerce and SEO. Adept at managing client relationships, qualifying leads, and optimizing digital assets to drive organic growth. Proven track record of achieving 110% of performance targets while maintaining a 94% Customer Satisfaction Rate (CSAT).

Seeking to leverage expertise in customer experience and search engine optimization to support a dynamic Real Estate or E-commerce team, enhancing client satisfaction and maximizing brand visibility in competitive markets. Fully equipped and experienced in remote work environments.

Customer Service Representative at Orange Telecommunications (2022-05 – 2024-03)

• Handle over 80 incoming and outgoing calls daily in a high-volume call center environment, consistently achieving 110% of monthly sales and service targets.
• Maintain a 94% Customer Satisfaction Rate (CSAT) by professionally resolving complex customer complaints and escalations.
• Reduced average call processing time (AHT) by 15% while maintaining high quality assurance (QA) scores.
• Train and mentor 3 new team members on call handling protocols, CRM systems, and company policies.
• Utilize CRM software to document customer interactions, track issues, and follow up on pending requests.

Food & Beverage Manager / Barista at Lidia Hotel & Tourism Sector (2019-05 – 2025-02)

• Managed daily operations across 3 restaurants and bars in the tourism sector, ensuring high-quality customer service and operational efficiency.
• Supervised staff, managed inventory, and coordinated with kitchen teams to deliver a premium guest experience.
• Resolved customer escalations professionally, maintaining high satisfaction ratings in a fast-paced hospitality environment.
• Trained new baristas and service staff on beverage preparation, customer engagement, and service standards.

Accountant at Lidia Hotel (2025-05 – 2026-04)

• Manage daily financial transactions, reconcile accounts, and prepare financial reports.
• Monitor expenses and assist in budget planning for the hospitality operations.
• Ensure accuracy in financial records and compliance with company policies.

Bachelor of Commerce in Business Administration – Faculty of Commerce, Sadat City, Menoufia University (2017-07)