Mr. Merchant

Diligent security professional with extensive experience in unarmed security, surveillance monitoring, and incident reporting. Proven team leader and Security Guard Supervisor, skilled in conflict resolution and contract compliance. Certified in CPI (Crisis Prevention Institute) and committed to maintaining a safe environment using the latest technology and quality-driven solutions.

Security Officer at P4 Security (2024-09 – Present)

• Monitored surveillance equipment and inspected buildings, equipment, and access points to ensure facility security
• Completed detailed reports by recording observations, information, occurrences, and surveillance activities, improving incident documentation
• Demonstrated extensive experience in unarmed security service, contributing to a safe environment
• Authored comprehensive incident reports, enhancing communication and follow-up actions
• Ensured the security, safety, and well-being of all personnel, visitors, and premises by conducting regular patrols
• Reported suspicious activity, criminal behavior, and security breaches, reducing potential risks
• Resolved conflicts that could escalate, maintaining a safe and orderly environment
• Observed CCTV and electronic equipment to detect and respond to security threats promptly
• Provided assistance to customers, employees, and visitors in a courteous and professional manner, improving overall satisfaction
• Delivered directions and support to employees and visitors, enhancing their experience and safety
• Identified performance shortcomings and developed process or program solutions, improving team effectiveness
• Ensured quality of service and contract compliance by regularly inspecting security personnel and their job performance during assigned shifts

Security Officer at ANN & ROBERT LURIE CHILDREN'S HOSPITAL (2023-12 – 2024-08)

• Monitored surveillance equipment and inspected buildings, equipment, and access points to maintain hospital security
• Completed reports by recording observations, information, occurrences, and surveillance activities, improving incident tracking
• Utilized extensive experience in unarmed security service to ensure a safe environment for patients and staff
• Wrote detailed incident reports, supporting effective communication and follow-up
• Ensured the security, safety, and well-being of all personnel, visitors, and premises through proactive patrols
• Reported suspicious activity, criminal behavior, and security breaches, contributing to a secure facility
• Resolved conflicts that could escalate, maintaining a calm and safe hospital environment
• Observed CCTV and electronic equipment to detect and address security concerns promptly
• Maintained CPI (Crisis Prevention Institute) certification to enhance crisis response capabilities

Security Guard Supervisor at Joliet Job Corps Center (2022-08 – 2023-10)

• Monitored surveillance equipment and inspected buildings, equipment, and access points to ensure campus security
• Completed reports by recording observations, information, occurrences, and surveillance activities, improving incident management
• Applied extensive experience in unarmed security service to maintain a safe environment for students and staff
• Wrote incident reports, facilitating effective communication and resolution
• Ensured the security, safety, and well-being of all personnel, visitors, and premises through regular patrols
• Reported suspicious activity, criminal behavior, and security breaches, reducing security risks
• Resolved conflicts that could escalate, maintaining order and safety on campus
• Observed CCTV and electronic equipment to identify and respond to security issues
• Provided assistance to customers, employees, and visitors in a courteous and professional manner, enhancing satisfaction
• Delivered directions and support to employees and visitors, improving their experience and safety
• Identified performance shortcomings and developed process or program solutions, increasing team effectiveness
• Ensured quality of service and contract compliance by regularly inspecting security personnel and their job performance during assigned shifts
• Supervised security officers, providing guidance and support to ensure high performance
• Oversaw all daily Security Operations and assisted the Security Manager, improving operational efficiency
• Performed operations and related functions such as payroll, reviewing and maintaining incident reports, and assisting in preparation of security surveys and post orders

College in Cyber Security – University of Phoenix-Online Campus (2024-07)

Trade school in Homeland Security – Joliet Job Corps (2022-08 – 2023-10)

High school diploma or GED in Math And Science – Perspectives Charter High School (2009-08 – 2016-03)