Senior Specialist / SAP Program Leader at Merck & Co., Inc. (2022-03 – Present)
- Partnered as a trusted advisor to global supply chain stakeholders, directing strategic project planning, requirements elicitation, IT resource allocation, and solution architecture design.
- Spearheaded the end-to-end implementation of the Cloud Integration Gateway (CIG) project, delivering high-accuracy integration solutions under aggressive and high-pressure timelines.
- Orchestrated and led cross-functional SAP delivery teams, aligning technical execution with high-value business milestones and consistently meeting complex deliverables on schedule.
- Cultivated and leveraged strong strategic partnerships across product management, Agile scrum teams, and development units to seamlessly align long-term project vision with daily operational execution.
- Established proactive risk mitigation and change management frameworks, successfully neutralizing potential project bottlenecks and scope creep before impact.
- Established governance processes for critical incident management, ensuring rapid response, stakeholder communication, and minimal business disruption.
- Governed daily SAP enterprise operations, guaranteeing maximum system uptime, seamless business continuity, and elite-level support for global operations.
- Led automation initiatives using AI capabilities and tools such as GPTeal, UiPath, Tricentis TOSCA, Outlook, SAP, and SAP Business Process Automation, improving efficiency across Observability and Modernization processes.
Senior Specialist / Project Manager at Merck Sharp & Dohme Singapore (MSD Singapore) (2017-06 – 2022-02)
- Led the end-to-end design, configuration, and deployment of SAP Warehouse Management (WM) - aligning solutions directly with enterprise architecture and business scope.
- Conducted requirement-gathering workshops and warehouse site visits with key stakeholders and managers to document business processes, translate needs into SAP solutions, and define project scopes.
- Partnered with data migration teams to design bin structures and govern master data preparation, collection, validation, and post-load issue resolution.
- Authored and managed rigorous testing strategies (Unit, SIT, UAT) and led cross-functional defect resolution, issue triage, and corrective action planning to ensure launch readiness.
- Served as IT Lead for SAP Advanced Track and Trace for Pharmaceuticals (ATTP) across Asia-Pacific markets; governed South Korea serialization support, SAP ICH integration, and regulatory compliance.
- Directed change control and release processes, managed vendor and partner relationships, mitigated risks, and delivered weekly/monthly status reports on resource utilization and project health to senior leadership.
SAP Manufacturing (MM) Analyst at Build Run Repair Pte Ltd (2017-05 – 2017-06)
- Partnered with users to capture requirements for manufacturing modules and aligned SAP configurations with established business procedures.
- Investigated and resolved day-to-day SAP system issues within strict SLAs, ensuring minimal disruption to business operations.
- Leveraged deep knowledge of business-specific SAP process flows to support user enablement and maintain seamless operational continuity.
Senior System Specialist at Jobline Technologies Pte Ltd (Client: IHIS / Synapxe) (2016-07 – 2017-05)
- Analyzed "as-is" and "to-be" workflows to gather requirements for a unified Extended Warehouse Management System across two major sites, incorporating data-driven capacity planning and sizing.
- Spearheaded the end-to-end RFP process—from document drafting to publication—and evaluated vendor responses, acting as the WMS subject matter expert to help business users assess technical capabilities and shortlist strategic partners.
- Developed comprehensive project plans, managed resource costing and budgeting, and oversaw the strategic roadmap and end-to-end implementation of the finalized warehouse solutions.
SAP Consultant at Encora Technologies Pte Ltd (Client: Panasonic) (2015-12 – 2016-06)
- Provided rapid onsite resolution and system support across MM/IM, WM, and LE modules, resolving user faults within strict operational SLAs.
- Analyzed core business processes to capture new requirements and authored detailed functional specifications for upcoming system enhancements.
- Partnered with business users to implement enhanced SAP workflows, ensuring smooth adoption and improved operational efficiency.
SAP Consultant at Uni Connect Pte Ltd (Client: Broadcom) (2015-01 – 2015-06)
- Configured Purchase Order (PO) document types, confirmation control keys, ERP-EWM inbound delivery integrations, and advanced search strategies for picking and putaway; authored functional specifications for customized Buffer Reports.
- Designed and executed complex inbound/outbound workflow test cases—including pre-go-live alternative scenarios—and collaborated closely with developers to log, triage, and resolve system defects.
- Deployed targeted solutions for physical inventory issues and provided dedicated daily operational support and training to end-users.
Software Engineering Analyst at Accenture Pvt Ltd (2010-07 – 2015-01)
Project: BMW
- Configured end-to-end ERP-EWM integrations, including MM inbound delivery, confirmation control keys, and master/organizational data setups.
- Engineered complex inbound flows, including unloading, Value-Added Services (VAS), putaway, and process/layout-oriented storage control.
- Prepared and executed rigorous business-flow test scenarios, managed transport requests, and provided L1-L3 production support for MM, WM, and EWM modules within SLAs.
- Governed IDOC (EDI) error handling for inbound/outbound interfaces, resolved product bugs via SAP OSS coordination, and authored user handbooks to train team resources.
Software Engineering Analyst at Accenture Pvt Ltd (2010-07 – 2015-01)
Project: Velux AMS
- Managed a team of four, overseeing the resolution of system issues and minor enhancements, and delivered weekly status reports to management to maintain high customer satisfaction.
- Resolved backend system issues via ABAP debugging, managed EDI-related enhancements, and troubleshot complex Sales-related configurations (including shipping, route determination, and customer master records).
- Conducted end-to-end testing for functional specifications and annual system upgrades using HP Quality Center (HPQC), while governing Transport Requests (TRs) from development to production.
- Executed accurate master data uploads utilizing the LSMW tool and developed business process self-help documentation to train key users and junior staff on SAP navigation and functionalities.
Software Engineering Analyst at Accenture Pvt Ltd (2010-07 – 2015-01)
Project: Velux Rollout
- Configured and deployed MM and WM organizational elements, including warehouse numbers, storage structures, and advanced putaway/search strategies, while managing production transport requests.
- Gathered and analyzed business requirements to draft detailed functional specifications for customized reports and configured matching SAP Implementation Guide (IMG) settings.
- Managed end-to-end master data preparation and uploads (material, vendor, info records, source lists, condition records) and developed comprehensive scripts for unit and system integration testing.
- Facilitated smooth post-go-live transitions by training business users and authoring core project deliverables, including training manuals, configuration design documents, and business process procedures.
