Case Manager - Lutheran Services - Tampa, FL
(2025-04 - 2025-11)
- Assessed child and family needs through home visits and interviews.
- Developed and implemented individualized service plans with community partners.
- Advocated for children's academic, emotional, and social success.
- Documented all case activity in compliance with agency and confidentiality standards.
Tax preparer - House of Taxes - Miramar, FL
(2008-01)
- Compute taxes owed or overpaid, using adding machines or personal computers, and complete entries on forms, following tax form instructions and tax tables.
- Prepare or assist in preparing simple to complex tax returns for individuals.
- Use all appropriate adjustments, deductions, and credits to keep clients' taxes to a minimum.
- Interview clients to obtain additional information on taxable income and deductible expenses and allowances.
- Review financial records such as income statements and documentation of expenditures to determine forms needed to prepare tax returns.
- Record any type of communication made to stablish contact with clients
- Assists clients with any questions they have on the telephone or in person
- Monitor any difficulties the client may have with receiving their tax return.
- Stay in close contact with clients to make sure the clients experience is smooth, if there is an issue with their return help them by contacting the IRS with them to find out what they need to do to receive their tax return.
Substitute Teacher - Kelly Educational Services - Broward, FL / Hillsborough County, FL
(2022-01)
- Demonstrated and taught basic educational skill lessons from a lesson plan.
- Motivated students to engage in their daily learning.
- Provided positive classroom management and created a learning environment for the students.
Driver - Family Resource Center (FRC)
(2016-01 - 2017-10)
- Assisting staff with children by feeding, bathing, changing diapers, assisted children with homework, report any behavior that will impact the children and helped clean their play area at the center
- Pick up children from foster parents and take them to doctor's appointments, daycare, school, visits with parents etc.
- Maintained a valid driver's license, inspected the assigned vehicle daily, maintained scheduled routes, coordinate necessary transportation with supervisor, documented mileage logs, and deescalate situations with children while driving safely.
WAH CSR Professional - Arise Virtual Solutions - Miramar, FL
(2014-05 - 2016-01)
- Effectively communicated using customer friendly and appropriate language, to explain customer bills, payment issues and handled billing disputes consistent with Arise Solution standards.
- Answer and direct 60+ calls daily, with goals including selling plans, managing customer accounts, responding to service queries, and cancelling accounts.
- Conducted returns and informed customers of return policy
- Fielded customer complaints and issues, with +90% of issues resolved to customer satisfaction Able to research and manage highly complicated accounts to provide comprehensive service to customers and assist upper management
Bus Driver - Miami-Dade Transit - Miami, FL
(2000-01 - 2006-01)
- Regulate heating, lighting, and ventilation systems for passenger comfort.
- Keep bus interiors clean for passengers.
- Report delays, accidents, or other traffic and transportation situations, using telephones or mobile two-way radios.
- Comply with traffic regulations to operate vehicles in a safe and courteous manner.
- Maintain order among pupils during trips to ensure safety.
- Report any bus malfunctions or needed repairs.
- Read maps and follow written and verbal geographic directions.
School bus driver - Dade-County Public Schools - Miami, FL
(1997-01 - 2000-01)
- Comply with traffic regulations to operate vehicles in a safe and courteous manner.
- Follow safety rules as students board and exit buses or cross streets near bus stops.
- Maintain order among pupils during trips to ensure safety.
- Report any bus malfunctions or needed repairs.
- Pick up and drop off students at regularly scheduled neighborhood locations, following strict time schedules.
