Mu'adh Wheat

Customer service representative with experience helping customers, answering questions, resolving concerns, and explaining services clearly. Strong background in customer communication, phone support, sales support, and record updates. Brings hands-on experience in fast-paced service settings and focuses on clear service, problem solving, and customer satisfaction.

Customer Service/Sales Representative at Firestone Complete Auto Care (2023-03 – Present)

• Explained inspection results and service needs to customers in clear, simple terms.
• Recommended parts and services based on vehicle condition and customer concerns.
• Earned Top Area Performer recognition in 2025 for strong sales and customer service results.
• Completed vehicle inspections and supported shop work in a fast-paced service setting.
• Assisted with brake jobs, alignments, tire service, oil changes, and coolant flushes.

Customer Service at MedRite Urgent Care (2021-12 – 2022-11)

• Answered customer calls promptly and handled a high volume of daily inquiries.
• Resolved customer concerns professionally and escalated major issues when needed.
• Updated account records to keep customer information accurate and current.
• Provided information about services and responded to questions with care and accuracy.
• Supported customer satisfaction by listening closely and addressing special needs.

High school diploma