Muhammad Hanan

Dynamic professional with expertise in artificial intelligence evaluation, fraud detection, and customer service, developed through experience in AI model assessment and financial transaction operations. Achieved strong accuracy and consistency while evaluating AI-generated responses and processing high-volume financial transactions. Demonstrated analytical thinking, attention to detail, and professionalism in fast-paced environments.

Maintained strong communication and problem-solving skills while assisting customers and completing complex evaluation tasks. Proficient in AI quality assessment, prompt evaluation, fraud prevention, cash handling, and maintaining professionalism and confidentiality.

AI Trainer at Handshake AI (2025-11 – Present)

• Evaluated and refined AI-generated outputs by assessing quality, consistency, and instruction-following.
• Labeled and annotated data using structured guidelines to improve AI model performance.
• Identified errors, inconsistencies, and edge cases to enhance system reliability and output quality.
• Maintained high quality benchmarks while completing complex rule-based evaluation tasks.
• Collaborated with project guidelines and evaluation standards to improve AI response accuracy.

Financial Services Teller at Universal Express Inc (2023-06 – Present)

• Processed check cashing transactions by verifying authenticity and customer identification.
• Detected and prevented fraudulent activity through security feature verification and transaction analysis.
• Managed cash handling operations with accuracy and accountability.
• Facilitated domestic and international money transfers through Western Union and MoneyGram.
• Assisted customers with professionalism and confidentiality.
• Collaborated effectively with coworkers to ensure smooth daily operations and customer satisfaction.

Volunteer at Gwinnett Islamic Circle (2016-05 – Present)

• Assisted with special events and community programs.
• Maintained organized and operational facilities to support activities.
• Supported engaging and smooth-running events through organization and planning assistance.
• Used strong interpersonal communication skills to assist community members and visitors.

Team Member at Dunkin' (2022 – 2023)

• Delivered customer service in a fast-paced environment.
• Processed transactions accurately during high-volume periods.
• Maintained clean and organized workstations following company standards.
• Enhanced customer satisfaction by providing efficient and accurate service.

Bachelor of Science in Data Science & Analytics and Artificial Intelligence – Georgia Gwinnett College (2028)

– Berkmar High School