Muhammad Hassan Sohail

Dynamic Retail and Food Service Supervisor with 3 years of experience leading cross-functional teams to deliver exceptional service and maximize profitability. Proven track record in training and mentoring staff, upselling strategies, and resolving complex customer issues with diplomacy. Combines strong operational oversight with a passion for quality control and brand standards to drive repeat business.

KIT CHEN SUPERVISOR - DASH IN - LINTHICUM HEIGHTS

(2024-09)

Supervised daily kitchen operations to ensure efficient food preparation and timely service. Led and trained kitchen staff, maintaining high performance and teamwork. Ensured compliance with food safety and sanitation standards. Monitored inventory and controlled food waste to support cost efficiency. Maintained consistent food quality during high volume service.

RETAIL SUPERVISOR - ZULFIKAR SHAH - INGLESIDE AVE

(2024-04 - 2024-09)

Exceeded sales targets by 20% through exceptional customer service. Resolved customer inquiries swiftly, ensuring high satisfaction rates. Maintained a visually appealing store layout to attract more customers. Developed strong product knowledge to enhance customer shopping experience. Trained new associates on sales strategies and customer engagement.

CUSTOMER SERVICE ASSOCIATE - 7-11 - Owings Mills, US, United States

(2023-09 - 2024-03)

• Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner, enhancing customer satisfaction and loyalty.
• Developed and implemented strategies to improve customer engagement, leading to increased repeat business.
• Handled customer complaints with professionalism and empathy, achieving a 90% resolution rate on first contact.
• Monitored and analyzed customer service metrics to identify trends and areas for improvement.

Faculty of Sciences - PUNJAB COLLEGE (2020 - 2022)

GRAPHIC DESIGNING - CERTIFICATE - Graphic Designing - SKILL DEVELOPMENT CENTER (2022 - 2023)