Muhammad Izaz

Dedicated IT Support and Systems Administration professional with experience supporting enterprise environments, Microsoft Office, Advanced Excel, Software Proficiency, Claims Auditing, Technical Knowledge, System Validation, Operations & Contracting, Active Directory administration, network infrastructure, desktop support, Windows systems, and cybersecurity operations. Skilled in troubleshooting, system configuration, technical support, Planning, Pilot testing, network connectivity, and secure IT operations. Experienced supporting Windows environments, TCP/IP networking, Azure/Active Directory environments, ServiceNow ticketing, hardware/software deployment, and cross-functional technical teams.

Strong background in incident response, documentation, customer support, and process improvement. Adept at collaborating with teams to improve operational efficiency, system performance, and user experience. Pursuing continued growth in Systems Administration, Unified Communications, Microsoft 365, and enterprise infrastructure support.

Correctional Officer - Prince William County ADC - Manassas, VA

(2025-09 - 2026-02)

Maintained secure operations in a high-responsibility environment requiring strong attention to detail and adherence to procedures.

• Prepared and maintained electronic reports, logs, and documentation with accuracy and confidentiality.
• Demonstrated strong communication, incident response, problem-solving, and teamwork skills in fast-paced operational settings.
• Utilized critical thinking and risk assessment skills to respond to incidents and maintain operational continuity.

Desktop Support / Junior Network Administrator - Apex Systems - Alexandria, VA

(2023-04 - 2024-03)

• Managed Active Directory accounts, group permissions, and access controls for enterprise users.
• Increased network security through regular monitoring, patch management, and implementation of security best practices.
• Supported Windows desktop environments and assisted users with hardware, software, and connectivity issues.
• Collaborated with IT teams to improve desktop support processes and end-user experience.
• Assisted with system administration tasks, troubleshooting network connectivity, and maintaining operational uptime.
• Supported enterprise IT infrastructure initiatives and contributed to disaster recovery planning.
• Performed hardware/software installations, configurations, upgrades, and troubleshooting.
• Maintained technical documentation and inventory tracking for IT assets.

IT Field Support Technician - TEKsystems - Alexandria, VA

(2021-11 - 2023-01)

• Configured and managed TCP/IP settings including DNS, DHCP, IP addressing, and routing protocols.
• Supported enterprise Windows 10 workstation deployments and post-deployment maintenance.
• Assisted with network switch replacement and migration projects, improving reliability and network performance.
• Provided Tier 1 and Tier 2 technical support and escalated complex issues to Tier 3 support teams.
• Installed, configured, and maintained network printers, Zebra thermal printers, peripherals, and endpoint devices.
• Utilized ServiceNow ticketing system to track incidents, troubleshoot issues, and ensure timely resolution.
• Collaborated with healthcare staff and technical teams to support operational continuity and improve service delivery.
• Supported secure IT operations while ensuring compliance with organizational policies and procedures.
• Conducted technical troubleshooting, system installations, configuration management, and documentation.
• Maintained IT inventory databases and asset management records.
• Assisted users with desktop support, system access, and network connectivity troubleshooting.
• Worked in fast-paced enterprise environments supporting distributed teams and critical business operations.

Associate of Applied Science - Cyber Security - Northern Virginia Community College (2023-08)