Bank Branch Manager - IBC BANK - Houston, TX
(2019-01)
- Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter.
- Oversee the flow of cash or financial instruments.
- Network within communities to find and attract new business.
- Plan, direct, or coordinate the activities of workers in branches, offices, or departments of establishments, such as branch banks, brokerage firms, risk and insurance departments, or credit departments.
- Develop or analyze information to assess the current or future financial status of firms.
- Make regular outside sales calls to develop and deepen business relationships.
- Perform all additional duties as assigned by Management.
- Recruit, hire, train, supervise, and develop branch staff in an effort to create strong team members that contribute to the success and growth of the branch.
- Proven record of developing and coaching high performance sales and service teams.
- Monitor and direct performance by analyzing the branch performance scorecard (Performance Management and Risk Framework) and management information.
- Manage end-to-end processes including workforce planning, recruitment, performance management and all people management practices.
- Execute a consistent disciplined coaching and performance management process providing training and recognizing/rewarding high performers.
- Establish great understanding with customers by providing excellent customer service.
- Refer leads to IBC partners "merchant services, investments, insurance, mortgage and credit cards" to fulfill customers requirements.
Accountant - RELIABLE SHIP SUPPLY INC - Houston, TX
(2016-10 - 2019-12)
- Report to management regarding the finances of establishment.
- Establish tables of accounts and assign entries to proper accounts.
- Develop, implement, modify, and document recordkeeping and accounting systems, making use of current computer technology.
- Develop, maintain, and analyze budgets, preparing periodic reports that compare budgeted costs to actual costs.
- Prepare forms and manuals for accounting and bookkeeping personnel, and direct their work activities.
- Appraise, evaluate, and inventory real property and equipment, recording information such as the description, value and location of property.
- Coordinate daily accounts payable, invoicing and receivables for accounts in software.
- Processed full cycle accounts payables including matching invoices to purchase orders, entering invoices and researching discrepancies.
- Generates monthly reports and other information required by the external accountant.
- Reconcile differences between payment and invoices; correct any errors to provide accurate sales data.
- Ensure that all payments were accounted for and properly posted.
- Prepare all administrative forms as well as the quarterly and year end taxes.
- Maintain taxpayer identification numbers and certificates of insurance for sub contractor.
- Handle many types of sensitive paperwork including receipts, invoices, insurance forms, and bank statements.
- Reporting problems and changes to senior management as necessary.
- Balance a variety of ledgers, budgets and projects.
- General office duties including receiving mails, telephones, typing, copying, faxing, filing, ordering supplies, and petty cash custodian.
- Report fraudulent behavior or activities to necessary parties.
- Verify all client, vendor and insurer information before undertaking action.
- Continuous daily contact with clients and vendors by phone, emails and in person.
- Liaise with the operation team and support in finalizing the orders by receiving the purchase orders, checklists and invoices.
- Identify any short items and update the procurement team to execute the order successfully as per vessels requisition.
Senior Relationship Manager - CBI-COMMERCIAL BANK INTERNATIONAL - Dubai
(2010-11 - 2016-07)
Handled a total liability portfolio of AED 282 million in current account balances & handled AED 75 million in Fixed Deposit. Enhanced relationship revenue from existing portfolio of non-borrowing accounts by cross selling and up selling complete range of banking products. Sourcing a minimum of 5 NTB (New to bank) business accounts monthly. Generated a revenue/profit of AED 15 million through FX deals. Achieved the given target of growing the existing portfolio size by 40%. Exploit existing opportunities to bring in fresh business in order to achieve the set targets. Provided a complete banking solution by analyzing clients requirements and maintained great relationships with new & existing customers. Managed a team of 6 individuals (Direct Sales Officers), selling SBL (Small business loan) products in the market and bringing NTB Liabilities.
Hence
To lead / motivate / guide and manage the sales force. Aligned targets for NTB Liabilities, 3 funded accounts with AED 700k and 3 SBL files of 1M from each SO.
Assistant Relationship Manager - Business Banking Division - MASHREQ BANK PSC - Dubai
(2006-09 - 2010-10)
I Started off as a Business Development Officer, got promoted to the Assistant RM position in 36 months. One-down to the Sales Manager, responsibilities include:
- Enhance relationship revenue from existing portfolio of non-borrowing accounts by cross selling and up selling complete range of banking products
- Initiate, formulate, agree and implement business strategies to achieve quality business growth through liabilities
- Meet/exceed budgets for revenue and profitability whilst maintaining/ improving portfolio quality
- Complete ownership of customer relationship management for assigned portfolios of accounts.
- Implement and maintain complete control i.e. Documentation, Periodical client visits / call reports and informal market feedback to monitor the assigned portfolio effectively
- Build relationship with key referral partners to ensure constant and quality lead flow as well as quality cross-sales
- Coordination, procedural issues, general market trends and information, checking on existing customers and new business contacts / opportunities.
Senior Relationship Officer – Credit Cards & Personal Loans - MASHREQ BANK - Dubai
(2004-03 - 2006-08)
- Consistently belonged to the Top 20 performers of the entire credit card sales team
- Successfully sold Mashreq bank Credit Cards and Personal Loans
- focused on Top end Clientele for Gold and Platinum Cards Achieved the agreed sales targets consistently
- Generated awareness and interest in the company's products in the market
- Promoted to Senior Relationship Officer within a span of 1 year.
- Managed portfolio with a size of AED 75 million, which excelled to AED 110 million by December 2017.
- Assigned 100 Corporate Accounts in 2006, converted the book of business to 340 Corporate Accounts by 2010, with an annual average growth of 60 Accounts every year.
- Total growth within the Corporate Accounts portfolio stands at 175% upward growth.
- Successfully sold more than 120 Mashreq Bank Online Service (MBOL)
- Consistently achieved 'Above Target' rating from 2005 - 2006 and 'Significantly Above Target' in Year 07 - 10.
- 'Extra Mile Card Award' in 2008, 'Spot Reward' in Year 2009 and Awarded Star of the year in Year 2010
- Awarded Certificate of Excellence in Year 2012 and 2013
