Muhammad Nauman Sair

Business Systems Analyst with 13+ years of experience learning complex applications, analyzing workflows and data flows, and translating business needs into requirements, user stories, acceptance criteria, test plans, and production-ready solutions. At HUB International, supported enterprise insurance platforms and integrations across group benefits and P&C products. Experienced in manual system and API validation, Postman, UAT, issue troubleshooting, SQL, XML, JSON, and clear communication with business users, developers, QA teams, vendors, and leadership.

Business Systems Analyst - HUB INTERNATIONAL - Chicago, IL

(2024-07 - 2026-07)

Partnered with business users, product owners, developers, QA teams, and vendors to analyze enhancements across BenefitPoint, Applied Epic, Duck Creek, Dynamics 365 CRM, TurboRater, and custom insurance applications.

• Quickly learned system behavior and end-to-end workflows, documented requirements, process impacts, data flows, user stories, acceptance criteria, test scenarios, risks, and implementation considerations.
• Troubleshot production and integration issues by tracing data through application screens, SQL tables, XML feeds, JSON payloads, and APIs; documented findings and validated corrective changes.
• Supported manual system testing, UAT, regression validation, and API testing with Postman for enhancements, integrations, upgrades, and production fixes; communicated results and defects to delivery teams.
• Used Claude and Atlassian Rovo to compare source material, identify requirement gaps, and prepare working drafts, then verified all AI-assisted output against business rules and stakeholder decisions.

Senior Business Analyst - HUB INTERNATIONAL - Chicago, IL

(2017-03 - 2024-06)

Led discovery and requirements for a streamlined BenefitPoint portal used by CSRs and underwriters to quote, bind, and issue employer-sponsored medical PPO and HMO, dental, vision, STD, and LTD coverage using only essential data fields.

• Defined field mappings, validation rules, workflow decisions, exceptions, and integration requirements between the portal and Vertafore BenefitPoint, including renewal, cancellation, rewrite, endorsement, and other policy-servicing transactions.
• Documented requirements and data mappings for BenefitPoint, Applied Epic, and Dynamics 365 integrations covering employer groups, contacts, plans, policies, sales, and service information; investigated incomplete, duplicate, and mismatched records.
• Converted application-change requests into process flows, functional requirements, user stories, acceptance criteria, test plans, test scripts, and supporting documentation used throughout Agile delivery.
• Planned and led requirements reviews, system validation, UAT, defect triage, data reconciliation, release-readiness checks, and post-production verification for insurance platform enhancements.
• Wrote XML queries for on-demand reporting when optional coverage details were stored in XML feeds rather than standard SQL tables, enabling policy research and data validation.
• Managed concurrent priorities and communicated system impacts, risks, open questions, test outcomes, and production issues clearly to business partners, technology teams, and leadership.

Business Systems Analyst - STATE STREET GLOBAL ADVISORS - Boston, MA

(2013-09 - 2016-09)

Gathered requirements from trading, product, operations, and technology teams for investment-system changes and the Trade Portal modernization program.

• Used SQL and Excel to validate business rules, reconcile migration results, and research production issues involving trades, accounts, securities, and reference data.
• Documented functional requirements, screen behavior, process flows, data definitions, validation rules, test plans, test scripts, and implementation notes.
• Facilitated working sessions with business users, engineers, QA, and UI/UX teams; supported system integration testing, UAT, defect analysis, and implementation follow-up.

Master of Business Administration - MBA - University of Phoenix (2012)

Bachelor of Science - Business Administration - Stratford University (2011)