Muhammad Zahid

Experienced and dependable security professional with a strong background in facility protection, patrol operations, access control, incident response, safety monitoring, and public-facing service. Skilled in maintaining a professional security presence, recognizing suspicious activity and safety hazards, documenting incidents, supporting emergency procedures, and communicating effectively with employees, visitors, vendors, and members of the public. Demonstrates sound judgment, discretion, situational awareness, and a calm approach in challenging situations.

Holds current California security credentials along with specialized training in arrest, search and seizure, incident command, emergency response, CPR, and AED.

Care Provider - In-Home Supportive Services (IHSS) - California

(2024-02)

• Provide reliable in-home support while protecting client safety, dignity, privacy, and independence.
• Monitor for environmental and personal safety concerns, communicate changes appropriately, and respond calmly to evolving needs.
• Exercise discretion, accountability, patience, and sound judgment while working independently and following established care requirements.

Security Officer - Allied Universal - Napa, CA

(2022-06 - 2024-02)

• Conducted scheduled and unscheduled patrols of assigned facilities, exterior areas, parking areas, and access points to deter unauthorized activity and maintain a visible security presence.
• Monitored entrances, exits, restricted areas, and other access points to support compliance with site policies, post orders, and established security procedures.
• Observed individuals, vehicles, property, and surrounding conditions for suspicious behavior, unauthorized access, security concerns, or circumstances requiring additional attention.
• Responded to alarms, disturbances, service requests, safety concerns, and other security-related incidents while remaining calm and following established response and notification procedures.
• Prepared accurate incident reports and daily activity documentation describing security observations, unusual events, safety hazards, policy concerns, and actions taken.
• Identified and reported hazards such as unsecured doors, access-control concerns, obstructions, damaged property, or other conditions that could affect the safety and security of the site.
• Assisted employees, visitors, vendors, and members of the public with directions, access questions, security concerns, and general assistance while maintaining a professional customer-service approach.
• Used clear verbal communication and de-escalation techniques when addressing disagreements, disruptive behavior, rule violations, or other potentially sensitive interactions.
• Maintained situational awareness during patrols and stationary assignments and promptly communicated significant observations or incidents to supervisors and appropriate personnel.
• Supported emergency response procedures by maintaining awareness of assigned responsibilities, reporting critical information, and following established escalation protocols.
• Maintained confidentiality regarding security operations, incidents, and sensitive information encountered while performing assigned duties.
• Demonstrated consistent professionalism through punctuality, dependable post coverage, appropriate appearance, attention to detail, and adherence to company and site requirements.

Rideshare Driver - Independent / App-Based Rideshare Services - San Francisco Bay Area, CA

(2014 - 2022)

• Provided safe and reliable passenger transportation while maintaining professionalism, courtesy, and awareness of changing traffic and environmental conditions.
• Applied sound judgment and calm communication when managing unexpected situations, customer concerns, route changes, and time-sensitive travel needs.
• Worked independently while maintaining punctuality, passenger privacy, vehicle readiness, and a consistent customer-service focus.

Bachelor of Science - Electrical Engineering - University of Engineering and Technology, Peshawar, Pakistan

General Educational Development (GED) Credential - United States