Information Security Manager - G4S Secure Solution
(2025-02 - 2026-01)
Supported information security governance by implementing and enforcing security policies, procedures, and access controls aligned with organizational risk objectives
- Design and build SmartSheet solutions including sheets, dashboards, reports, forms, and workflows
- Conducted risk assessments to identify physical and information security threats, vulnerabilities, and impacts to business operations
- Assisted in the development and execution of risk mitigation strategies to reduce exposure to operational and security risks
- Oversaw incident response activities, including investigation, documentation, root cause analysis, and post-incident reporting
- Coordinated with internal stakeholders and external authorities to ensure effective incident handling and escalation procedures
- Ensured compliance with security standards, policies, and regulatory requirements relevant to corporate and client environments
- Monitored security operations performance and reported key findings, risks, and recommendations to management
- Supported business continuity and emergency response planning to maintain operational resilience
- Acted as a liaison between operations, management, and security teams to align security objectives with business goals
- Prepare and deliver comprehensive status reports, including production progress, customer updates, and materials inventory
- Plan, schedule, and oversee material movement throughout the production cycle to optimize efficiency
Technical Project Manager - VeriFone
(2022-05 - 2024-09)
- Lead and manage various projects and sub-projects, both at site level and across regional operations
- Identify, mediate, and resolve project conflicts to ensure smooth execution
- Prepare and deliver comprehensive status reports, including production progress, customer updates, and materials inventory
- Plan, schedule, and oversee material movement throughout the production cycle to optimize efficiency
- Serve as a liaison between departments, ensuring alignment on deliverables and meeting project milestones
- Develop and maintain key project documentation, including PIDs, project plans, and process workflows
- Mentor team members in project management best practices, fostering a culture of continuous improvement
- Recognized as a project management subject matter expert (SME) within the organization and industry
- Present project updates and strategic insights to senior leadership and key stakeholders
- Define, track, and manage project tasks and work packages to ensure successful execution
Scrum Master / Project Manager - LyondellBasell Incorporation
(2021-07 - 2022-03)
- Led multiple global Cybersecurity upgrade projects for manufacturing units as part of the IT PMO for Manufacturing & Cybersecurity group
- Developed Project Charters for various initiatives to scale cybersecurity tools and applications across multiple manufacturing plants and R&D labs, defining project deliverables for each phase
- Identified and established business problems for different project phases, facilitating discovery exercises between LYB site resources and third-party vendors to align on key requirements
- Engaged in roadmap planning alongside leadership and technical leads to drive long-term cybersecurity strategies
- Collaborated with a cross-functional team of cybersecurity experts, data engineers, product managers, and technical leaders to assess threats and implement tailored security solutions
- Managed a diverse, high-performing team, driving Agile processes such as sprint planning, playbacks, and daily stand-ups to ensure project success
- Oversaw network operations, systems analysis, and network resource management to optimize IT infrastructure
- Acted as a liaison between IT teams, ensuring seamless coordination across systems and departments
- Continuously contributed innovative ideas to enhance customer service and operational productivity
Project Manager / Business Analyst - United Airlines
(2020-07 - 2021-07)
Managing Digital Transformation portfolio for JET Initiative supporting airport functions (boarding, crew boarding, payment processing, and check in) and replace legacy applications with cloud-based solutions.
- Working as a liaison for PMO and directly with Tech leaders overseeing the initiative
- Managing applications software projects from initiations through completion ensuring alignment with project goals, timelines, and deliverables
- Providing project oversight and accountability for multiple business functions, ensuring teams stay on track and follow the appropriate processes
- Coordinating with cross functional teams, stakeholders, and existing managers to ensure clear communications and task ownership
- Facilitating Agile ceremonies (stand-ups, retrospective, sprint planning) and track project process using Jira and related tools
- Supporting teams in adhering SDLC best practice and Agile Methodologies
- Proactively identifying and communicating risks, dependencies, escalating, as necessary
- Developing and maintaining projects documentation's, including status reports, project plans, and action items trackers
- Ensuring alignment between technical and business stakeholders, helping to bridge communications gaps
Scrum Master / Business Analyst - Motive Inc (Alcatel Lucent) - TX
(2016-01 - 2020-06)
- Led Agile development processes, including sprint planning, release management, and roadblock resolution, while overseeing dependencies, communication plans, and periodic progress reporting
- Managed project communications with stakeholders, sponsors, and executive leadership, providing real-time updates on project status, risks, issues, and corrective actions
- Developed comprehensive project plans, timelines, and recruitment strategies for technical resources
- Served as Senior Business Analyst for the Verizon DM Portal Management (WordPress) project, transitioning manual MDM firmware upgrades and device testing into a fully automated online process
- Conducted business process analysis, identifying inefficiencies in the manual system and designing a flexible online solution aligned with operational requirements
- Authored detailed Technical Requirement Documents (TRD) outlining portal functionalities based on business needs
Lead U-Verse Technical Service Support (CVoIP) - AT&T - TX
(2012-06 - 2016-12)
- Database administration and system testing for Voice over IP (VoIP) network management
- Diagnose/troubleshoot/escalate system hardware and software issues
- Technical support for customer services - interface with clients, project managers and engineers for issue resolutions
- Distributing the BAN to team member every morning and follow up with customer regarding their issues
- Offer solutions to issues that are often non-standard/non-routine
Analyst – Network Operations (Supervisor Lead) - Verizon - TX
(1999-04 - 2008-09)
- Administered programming system standards including software encoding, testing, debugging and installation
- Consulted with users to identify requirements, operating procedures and to clarify program objectives
- Worked with network team to assess, define and document the replacement or movement of local network switches with the goal of load balancing for optimum call distribution and network consistency
- Performed IP addressing, troubleshooting and maintenance procedures for LAN/WAN
- Responsible for configuring network components and associated services including security policies for user setups, backups and ability to restore if required
- Reviewed systems log files, corn jobs and network monitoring agents to implement trouble-shooting steps in case of failures
- Responsible for network operations, and network resource management
