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Muna Zeki

Muna Zeki

Senior Business Analyst

Talent
Gold Coast, City of Chicago, CookMember since August 6, 2025
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About

Dedicated Business Analyst with 10 years of expertise in business process engineering, Software Development Life Cycle (SDLC), and Agile methodologies, with a strong focus on the finance and healthcare insurance domains. Passionate about leveraging technical and analytical skills to improve business processes. Experienced in gathering and analyzing user needs, refining workflows, and delivering impactful digital solutions.

Proven ability to bridge the gap between technical and non-technical teams, ensuring seamless collaboration and innovation. Strong communication, leadership, and operational management skills, seeking to drive transformative initiatives that enhance healthcare insurance processes and claim analysis.

Experience

Dedicated Business Analyst with 10 years of expertise in business process engineering, Software Development Life Cycle (SDLC), and Agile methodologies, with a strong focus on the finance and healthcare insurance domains. Passionate about leveraging technical and analytical skills to improve business processes. Experienced in gathering and analyzing user needs, refining workflows, and delivering impactful digital solutions.

Proven ability to bridge the gap between technical and non-technical teams, ensuring seamless collaboration and innovation. Strong communication, leadership, and operational management skills, seeking to drive transformative initiatives that enhance healthcare insurance processes and claim analysis.

Education

Masters of Computer Science

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