Munsiiff Sm

Dynamic retail leader with progressive experience in the wireless telecommunications industry, advancing from Retail Sales Representative to Store Manager and currently District Manager. Experienced in leading multi-unit retail operations, driving sales growth, coaching high-performing teams, and executing operational excellence. Successfully managed stores in both Corpus Christi and the Rio Grande Valley while developing future leaders and improving business performance.

Having worked under three different Market Managers, I bring a broad understanding of leadership, market operations, and strategic execution. Seeking to leverage my experience to excel as a Market Manager.

District Manager - Metro by T-Mobile Authorized Dealer - Rio Grande Valley, TX

(2025-12)

• Oversee daily operations for 5 Metro by T-Mobile retail locations.
• Lead and coach Store Managers and Retail Sales Representatives to consistently achieve sales and operational KPIs.
• Drive business growth across activations, upgrades, migrations (MIMs), Home Internet, accessories, and customer experience.
• Recruit, hire, train, and develop new talent while building future leaders.
• Conduct operational audits, inventory management, compliance reviews, and performance evaluations.
• Analyze sales trends and implement action plans to improve profitability and operational efficiency.
• Partner with Market Managers and senior leadership to execute company initiatives and market strategies.
• Foster a culture of accountability, customer service, and continuous improvement.

Store Manager - Metro by T-Mobile Authorized Dealer - Rio Grande Valley, TX

(2025-05 - 2025-11)

• Managed daily store operations, staffing, scheduling, inventory, and sales performance.
• Coached and developed Retail Sales Representatives to improve productivity and customer satisfaction.
• Consistently achieved key performance metrics in activations, accessories, and operational compliance.
• Maintained high standards of customer service and store execution.

Store Manager - Metro by T-Mobile Authorized Dealer - Corpus Christi, TX

(2023-01 - 2025-04)

• Managed all aspects of retail store operations and business performance.
• Led, trained, and motivated sales teams to consistently exceed monthly sales goals.
• Improved store profitability through effective coaching, sales planning, and operational discipline.
• Managed hiring, scheduling, inventory, compliance, and customer experience.
• Built a strong team culture focused on accountability and performance.

Retail Sales Representative - Metro by T-Mobile Authorized Dealer - Corpus Christi, TX

(2023-01 - 2023-12)

• Delivered exceptional customer service while consistently exceeding sales expectations.
• Assisted customers with activations, upgrades, accessories, and account support.
• Built long-term customer relationships through consultative selling and product expertise.

Master of Science - Industrial Management - Texas A&M University–Kingsville