TEAM LEADER Cash / ATMs MANAGEMENT at National Bank – Operations Division (2021-05 – Present)
Supervising a team of cash and atm officers on daily ATM and cash management operations.
- Liaising with Central Bank and National Bank branches on cash management
- Managed quality assurance program including on site evaluations, internal audits and customer surveys for all National bank ATMs
- Coordinated daily cash reconciliation in high-volume location
- Working hand in hand with IT department in resolving errors and faults of the ATMs
- Worked with Outsourced ATM management teams, ie G4S and Jibs Securities
Cash And ATMs officer at National Bank – Operations Division (2014-10 – 2021-04)
- Liaising with Central Bank and National Bank branches on cash management
- Managed quality assurance program including on site evaluations, internal audits and customer surveys for all National bank ATMs
- Supervise and assigned tasks to cleaners, Logistics cash runs in providing excellent Cash/ ATM Management
- Coordinated daily cash reconciliation in high-volume location
- Visit ATMs on daily basis making sure there is enough money and that the ATMs are working properly
- Working hand in hand with IT department in resolving errors and faults of the ATMs
- Balancing of ATMS at least 3 times a week team leader at National Bank – Kanengo Agency (2013-01 – 2014-10)
- Liaising with Regional Branch on cash flow for the agency
- Assigned job roles and oversaw performance of employees
- Motivated, trained and disciplined employees to meet performance benchmarks
- Assisted front-line staff with handling difficulties, resolving problems and managing large transactions
- Set schedule for tellers and customer service representatives
- Managed maintenance of facility and grounds
- Conducted evaluations for employees, including Score Cards, Clock in, etc.
- Collaborated with compliance department to eliminate procedural errors and margin breaks team leader at National Bank - Kamuzu International Airport Agency (2012-01 – 2012-12)
- Supervised employees on processing exchange and foreign currency
- Motivated, trained and disciplined employees to meet performance benchmarks
- Liaising with Regional Branch on cash flow for the agency
- Assigned job roles and oversaw performance of employees
- Assisted front-line staff with handling difficulties, resolving problems and managing large transactions
- Set schedule for tellers and customer service representatives
- Managed maintenance of facility and grounds
- Conducted evaluations for employees, including Score Cards, Clock in, etc.
- Collaborated with compliance department to eliminate procedural errors and margin breaks
Premium Banking Officer at National Bank – Capital City (2009-01 – 2011-12)
- Assisted Premium Banking Customers with services such as loan applications, cash deposits and withdraws, foreign exchange transactions, etc.
- Worked hand in hand with head office to resolve problems, improve operations and provide exceptional customer service
- Managed quality assurance program including on site evaluations, internal audits and customer surveys
