Assistant Case Manager at Alta Mesa (2022-03 – 2026-02)
Increased case resolution rates with thorough research, documentation, and follow-up procedures while working with homeless, diverse and low-income populations.
- Increased case resolution rates with thorough research, documentation, and follow-up procedures
- Elevated client engagement levels by actively involving them in the decision-making process related to their cases
- Assisted Case Managers in conducting comprehensive assessments that accurately identified underlying issues impacting clients' lives
- Streamlined case management processes for increased efficiency and better client outcomes
- Provided crisis intervention support when required, ensuring prompt response times during critical situations
- Worked with homeless, diverse and low-income populations to assist in coping with mental health, substance abuse and recovery issues
- Attended regularly scheduled case management and staff meetings
Appointment Scheduler at Alta Mesa (2022-03 – 2026-02)
Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders while managing high call volume and maintaining professionalism.
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders
- Developed strong relationships with clients, providing personalized service when booking, rescheduling, or canceling appointments
- Maintained a comprehensive understanding of company policies and procedures in order to effectively communicate them to clients during the scheduling process
- Handled complaints and questions, and re-directed calls to other team members
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings
- Streamlined appointment setting process for improved client experience and higher retention rates
- Acted as first point of contact and set appointments for prospective clients
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances
Caregiver at Mentor Network (2021-12 – 2022-03)
Assisted clients with activities of daily living, promoting independence and quality of life while maintaining safe and clean environments.
- Assisted clients with activities of daily living, promoting independence and quality of life
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes
- Assisted clients with daily living needs to maintain self-esteem and general wellness
Receptionist at Primrose Schools (2021-05 – 2022-03)
Greeted incoming visitors, responded to inquiries, resolved customer problems and confirmed appointments while updating client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Responded to inquiries from callers seeking information
- Resolved customer problems and complaints
- Confirmed appointments, communicated with clients, and updated client records
Registration Assistant at Cobre Valley (2020-06 – 2020-12)
Participated in training sessions, verified personal information, managed filing and document management, and increased accuracy in record-keeping.
- Participated in training sessions for new employees, helping them quickly acclimate to the organization's policies and procedures
- Enhanced patient trust through diligent verification of personal information at each point of contact
- Contributed to a well-organized office environment through proper filing and document management tasks
- Resolved any discrepancies or errors found during audits of patient files, ensuring consistency across all records within the department
- Increased accuracy in record-keeping through meticulous attention to detail while entering patient data into the system
- Assisted with special projects as assigned by supervisors, contributing valuable input to drive improvements within the department
