Mya Spencer

Healthcare professional with experience in long-term care and medical office operations, including insurance verification, patient records, scheduling, billing support, documentation, and day-to-day administrative operations.

Experience working directly within healthcare environments and collaborating with clinical and administrative teams. Knowledgeable in healthcare insurance processes, patient financial information, medical records, and HIPAA-compliant handling of confidential information. Currently developing additional knowledge of NJ Medicaid, long-term care financial administration, authorizations. And business office operations with the goal of transitioning into healthcare business office management.

Certified Nursing Assistant at All Shifts (2024-12 – Present)

• Provide direct care and daily support to residents within a long-term care environment while following facility policies, procedures, and documentation requirements.
• Collaborate with nurses, supervisors, and interdisciplinary healthcare staff to communicate residents needs and changes in condition.
• Maintain confidentiality when handling sensitive resident and healthcare information in accordance with HIPAA requirements.
• Work with fast-paced skilled nursing/long-term care environments requiring organization, attention to detail, prioritizing, and professional communication.
• Develop firsthand knowledge of long-term care facility operations, resident services, clinical workflows, and interdisciplinary coordination.
• Communicate professionally with residents, families, nursing staff, and management regarding day-to-day residents needs and concerns.
• Accurately complete required documentation and follow established procedures for residents care and facility operations.

Medical Assistant / Receptionist at Family Podiatry Center (2024-03 – 2024-05)

• Supported daily administrative and clinical operations within a medical practice.
• Scheduled patient appointments, managed incoming calls, and assisted patients with administrative needs.
• Performed insurance verification, including eligibility, copays, deductibles, and identification of PPO/HMO plan types.
• Assisted with billing-related processes and maintained accurate patient and insurance documentation.
• Organized and maintained patient medical records, including numeric chart filing and insurance documentation.
• Monitored and restocked office and clinical supplies to support uninterrupted daily operations.
• Balanced front-office administrative responsibilities with clinical support in a busy healthcare environment.

Diploma – Rahway High School (2017-09 – 2021-06)

Certificate in Certified Nursing Assistant – Union, NJ (2024-09 – 2024-11)