Myles Alceus

Dynamic customer-facing professional with 2+ years of experience exceeding service goals in high-volume hospitality environments. Proven ability to build lasting client relationships, identify guest needs, and deliver tailored experiences that drive satisfaction and repeat business. Eager to leverage strong interpersonal skills, conflict-resolution abilities, and results-driven mindset in a sales role.

Server & Guest Relations - Fiddlesticks Cafe - Fort Myers, FL

(2025-01)

• Managed 5–8 tables simultaneously during peak hours while maintaining quality — mirroring the multitasking demands of a high-activity sales environment.
• Proactively identified upsell opportunities for menu items and specials, contributing to higher per-table revenue.
• Built rapport with repeat clientele, cultivating loyalty through personalized, attentive service.
• Utilized POS system to process transactions, apply discounts, and ensure order accuracy — comfortable with sales and CRM-style tools.
• Collaborated with 10+ team members during peak shifts to ensure seamless guest flow and consistently meet service goals.

Server & Customer Experience - The Renaissance - Bonita Springs, FL

(2023-05 - 2025-02)

• Delivered personalized guest experiences by actively listening to customer needs and responding with tailored recommendations.
• Maintained high satisfaction through fast, friendly, and professional service in a competitive dining environment.
• Communicated effectively with guests, colleagues, and management to resolve concerns quickly and maintain a positive atmosphere.
• Demonstrated strong attention to detail and operational efficiency by keeping service stations stocked and organized throughout shifts.

Business Administration - Business Administration - Florida SouthWestern State College

High School Diploma - Estero High School