Myra Collins

Optimized clinical workflows by analyzing operational gaps, implementing process improvements, and supporting system updates across high-volume radiology environments. Supported clinical applications through troubleshooting, end-user assistance, and proactive issue resolution to maintain smooth daily operations. Led QA/QC and accreditation readiness for ACR, MQSA, FDA, and DES, ensuring continuous compliance and high-quality imaging standards.

Managed DICOM and PowerShare workflows, image routing, and technical file integrity to support accurate and efficient clinical operations. Collaborated with IT, radiologists, technologists, and leadership to resolve workflow challenges and implement intelligent, scalable solutions. Provided onboarding and training for new staff, including competency validation, workflow education, and system navigation support.

Breast Imaging Operations Leader / Accreditation Specialist - Novant Health East Cooper Medical Center - Blythewood, SC

(2023-01)

• Manage daily operations for breast imaging, ensuring smooth workflow, safe patient care, and adherence to Novant Health service standards.
• Lead QA/QC processes and maintain continuous readiness for ACR, MQSA, FDA, and system-level audits.
• Provide coaching, mentoring, and competency validation for technologists, supporting growth and retention.
• Collaborate with radiologists, physicists, and leadership to optimize protocols and elevate image quality.
• Support ALARA practices, radiation safety monitoring, and accurate clinical documentation.
• Participate in equipment planning, installation, and maintenance coordination to ensure operational continuity.
• Improved radiology charge capture accuracy by reducing missed or incorrect charges through workflow review and staff education.
• Strengthened revenue integrity by collaborating with coding and billing teams to correct charge errors and streamline documentation practices.
• Reduced charge discrepancies by implementing standardized documentation checks for technologists.
• Reduced repeat imaging by 15% through targeted coaching and protocol refinement.
• Implemented a standardized QA/QC tracking system used across the department.
• Strengthened team engagement through monthly competency huddles and peer-learning initiatives.
• Supported successful accreditation cycles and audit readiness with zero deficiencies.

Mammography QA/QC Coordinator - Lexington Medical Center

(2022-01 - 2023-12)

• Directed MQSA and ACR accreditation for mammography, stereotactic biopsy, and breast ultrasound.
• Conducted image quality reviews, technologist coaching, and corrective action planning.
• Ensured compliance with documentation, QC, and competency requirements.
• Achieved zero MQSA deficiencies; improved image quality scoring by 20%.

Lead Mammography Technologist / MQSA Technologist - East Cooper Medical Center

(2016-01 - 2022-12)

• Oversaw daily workflow, equipment readiness, and patient throughput.
• Delivered high-quality imaging and patient education.
• Trained technologists and students in safety, image quality, and service excellence.
• Reduced patient wait times by 25%; led successful ACR reaccreditation cycles.

Bachelor of Science - Radiologic Sciences

Certificate - Mammography – Advanced Imaging