Myrna Torres

Delivered prompt, courteous, and efficient service via digital and phone channels, providing best-in-class customer experience in both English and Spanish. Handled a wide range of inquiries with precision and accuracy, ensuring customer satisfaction across digital banking platforms. Consistently adhered to operational, security, and compliance protocols, upholding all established banking procedures and confidentiality standards.

Bank Associate Representative - Oriental Bank, Oriental Center - San Juan, PR

(2024-06)

• Delivered prompt, courteous, and efficient service via digital and phone channels, providing best-in-class customer experience in both English and Spanish.
• Handled a wide range of inquiries with precision and accuracy, ensuring customer satisfaction across digital banking platforms.
• Consistently adhered to operational, security, and compliance protocols, upholding all established banking procedures and confidentiality standards.
• Effectively navigated remote tools and systems to resolve issues, support transactions, and promote digital self-service adoption.

Bilingual Survey Research Interviewer - Hendall - Rockville, MD

(2024-04 - 2024-05)

• Deliver scripted multiple-choice questions over the telephone utilizing outbound call management technology
• Accurately record responses using a CATI system during each survey interview
• Positively engage with members of the public in English and Spanish, remaining neutral and unbiased regarding their responses
• Respond accurately to caller questions or concerns
• Utilize refusal avoidance techniques to ensure each survey is completed

Bilingual Customer Service Representative III - TDB Communications, Inc. - Washington, D.C.

(2021-04 - 2023-01)

• Taking in-bound calls and answering questions with the appropriate pre-scripted responses which must be read verbatim to provide basic, general, and claims-specific information.
• Performing outbound calls to verify the authenticity of received documents in regards to the CDC and government specifications.
• Utilize standard technology such as computer, telephone, email, and web browser to complete work tasks.
• Complete basic data entry in computer terminal related to phone inquiries such as clicking buttons to confirm answers.
• Refer escalated calls as needed to supervisor.

Personal Assistant - Class Act Nannies - Miami, Fl.

(2015-08 - 2017-09)

• Planned and supervised all personal arrangements, activities, deliveries, and commitments.
• Scheduled interview appointments and efficiently managed telephone calls, emails, and collected mail.
• Coordinated meetings, personal travel, and accommodations.
• Core Skills Acquired: Adaptability, Planning and Organizing, Good Communication Skills.

Receptionist - Seal-Tite Plastic Packaging Co. - Miami, Fl.

(2014-04 - 2015-07)

• Responsible for handling front office reception duties.
• Greeted guests, answered phone calls, handled company inquiries,
• Sorted and distributed mail, among other tasks.
• Scheduled meetings and travel for executives.
• Core Skills Acquired: Communication Skills, Multitasking, Technical Skills, Interpersonal Skills, Problem-Solving Skills.

Teller - Pan-Am Credit Union - Miami, Fl.

(2000-08 - 2001-10)

• Provided exceptional account services to customers; receiving deposits and loan payments, cashing checks, issuing saving withdrawals, selling cashier’s checks and traveler’s checks, and balancing the vault.
• Sustained good relations with clients and maintained accurate details of each transaction.
• Core Skills Acquired: Punctuality, Good Social Skills, Sound Numerical Proficiency, Organizational Skills.

Early Childhood Education - Interamerican University of Puerto Rico, San Germán (1997)

Associates Degree. - Airlines and Tourism - Metro College, Ponce, Puerto Rico (1995-05)