VP of Solutions Management - CCS Medical - Remote
(2024-09 - 2024-12)
Planned and executed product and product line through phases of the product development life cycle for PropheSee and LivingConnected. Gathered and prioritized potential solutions to customer business problems and patient needs. Define the product vision that aligned to CCS strategic objectives and complemented the existing product line.
- Clearly defined product strategy, positioning, and pricing approach for new/enhanced products or product features informed by market and customer insights
- Leveraged product development best practices and deliverables to align product scope and definition, inform sales and marketing strategy, and execute operational and technical development plans
- Engaged cross-functional team in collaboration on all product activities and deliverables through all phases of the product development life cycle
- Centralize communication regarding product development scope, deliverables, timelines, assumptions, issues, risks and mitigation plans across the product development team
- Created a performance measurement plan and visibility to ensure that all financial, operational and clinical goals are met
- Developed continuous improvement plans for products post-commercialization
Director of Specialty Product Development - CVS Health - Remote
(2023-01 - 2024-09)
- Overall business leader for Prior Authorization Gold Carding State Regulations which went in effect Oct 2022 in Texas followed by additional states in 2023. Led End-to-End process of implementation using a robust project plan
- Owned and led Episodic PA infertility pilot to ensure it is working as expected through ongoing monitoring and surveillance. Partnered across the Enterprise with key stakeholders to rapidly determine root cause and plan to resolve, mitigate risks and to avoid manual workarounds and create efficiencies
- Evaluated Prior Authorization Gold Carding for broader PBM Book of Business as a value generating product based on the business case and ROI. Provided a recommendation to leadership to not make an invest due to limited enterprise / client value and minimal client demand
- Partnered with Aetna leadership to develop a Prior Authorization Gold Carding pilot with Cleveland Clinic to remove provider abrasion while preserving the rigor of utilization management
- Scoped out a Minimum Viable Product (MVP) and long-term solution for Pharmacy and Medical Integrated Reporting for Sales leadership to support client contractual needs and client retention
- Developed a dynamic Rebate Dashboard to streamline and create efficiencies to report, analyze and gather insights on preferred and non-preferred based on Clients' Preferred Drug Lists
- Performed ad hoc Reporting and Analytics to optimize the way we deliver value while taking a data driven approach
Director of Specialty Product Development - CVS Health - Remote
(2020-08 - 2022-12)
- Overall business leader for the successful launch and management of products and solutions in markets where CVS is entering a shared savings arrangement
- Designed and developed a Value Based Contract and partnered with executive stakeholders from across the enterprise to identify opportunities to extend our Oncology solutions to shared savings arrangements, including new markets and new plan sponsors
- Identified market specific value levers, and partner with the Transform Oncology Care Product Development teams (Transformation and Specialty) to incorporate new solutions on the TOC roadmap, as appropriate
- Ensured close alignment with product development team to ensure product design meets market needs, and delivery aligns with launch schedules
- Owned and led Women's Reproductive Travel and Lodging workstream for abortions services in states where it is now banned. Deliver solutions that help ensure safe and legal access to women's reproductive health that market needs
- Scoped out what is required to develop and resource the Travel and Lodging benefit to inform an investment decision – evaluate options and provide recommendation on a viable path forward
Director of Process Improvement and Analytics - CVS Health - Northbrook, IL
(2013-05 - 2019-11)
- Liaison with cross-functional leadership teams to ensure efforts were well-coordinated and maximizing collective impact and Lead Designed a prioritization model to disposition opportunities across an initiative to assess ROI
- Led Monthly Process Innovation leadership meetings and prepared materials for executive teams with accurate qualitative and quantitative insights
- Transformed the data analytics function (1) establishing governance to ensure alignment with business needs (2) building a team consisting of Data Analysts and Senior Data Analysts
- Established Reporting Center of Excellence that aggregates data from various sources, fortifies the integrity of the data, using analytical frameworks and methods to draw meaningful and valuable insights
Sr. Manager of Product and Marketing Analytics - CVS Health - Northbrook, IL
(2013-05 - 2019-11)
- Owned governance of value tracking and milestone tracking across all process and product innovation initiatives
- Established cadence for updates on progress, action items, and follow up with stakeholders
- Developed and maintained the framework for marketing insights and results reporting, including necessary KPIs and associated data sources required for trusted visibility
- Established cadence for scheduled model reviews; created center of excellence for predictive modeling which were used post deployment to identify future opportunities
Manager of Product Analytics - CVS Health - Northbrook, IL
(2013-05 - 2019-11)
- Developed and maintained relationships with senior management and proactively suggested ways in which data analytics informed key decision. Communicated with executives-level stakeholders on insights and successes to develop positioning that is compelling and differentiating in the market place
- Liaison with the key stakeholders to develop dashboards, playbooks, decision aids and business case analysis to support, create and recommend solutions for product development, evolution and enhancement
- Developed the PBM Enterprise Share dashboard that informed Executive leadership of key performance indicators using book of business data, client's segmentations and product implications
- Assisted in developing and implementing strategic sales plans twice a year by creating product headroom and runway analysis for to identify realistic forecast of potential incremental prescription increase through 2020 using adoption estimates
- Mentored and developed analytics peers to build functional capabilities around customer segmentations, marketing effectiveness and ad hoc reporting
Senior Financial and Data Analyst - Walgreens - Deerfield, IL
(2011-05 - 2013-05)
- Developed the departmental budgets. Analyzed and reported on the financial impact of current and proposed programs. Fulfilled standard and complex ad hoc analysis needs
- Developed recommendations for management decision-making. Assisted in the development of the long-range financial plans and continuously analyzed operating financial results
- Performed financial analysis including conducting research and identifying, designing and implementing applications and tools to fulfill reporting and analysis needs
- Conducted industry landscape and market assessment to identify growth opportunities to help identify revenue
- Reviewed monthly financial operating results for each business unit, identifying key trends, variances, and areas of improved or decreased performance
Data and Pricing Analyst - Walgreens - Deerfield, IL
(2011-05 - 2013-05)
- Contributed to continuous improvement projects around the Business Unit's Pricing models and processes. Developed and delivered timely and accurate payer and client reports for individual business units
- Governance functions by publishing standard payer and client reports. Developed Business Objects (BO), Xi query and process to identify patients and client movements and transitions
- Assisted in the value of client (VOC) process. Created client business offering in group name tables on a monthly basis, complied all required data and acquired and applied knowledge of the how the entire process worked
- Developed data-mart accessible across the organization to provide self-serve ad hoc reporting capabilities
