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A highly motivated and commercially aware professional with a proven track record of collaboration, problem solving, and selfless teamwork in fast-paced environments. Recognized as Employee of the Month for consistently delivering exceptional customer service and contributing innovative ideas that have directly enhanced sales and business performance. Adept at thinking creatively to find solutions, while maintaining a detail-oriented and self-disciplined approach to tasks.

Passionate about driving positive change and continuously improving team efficiency, customer satisfaction, and business outcomes. Committed to fostering a culture of teamwork and innovation, ensuring both individual and collective success.

QUALITY CONTROL INSPECTOR III - Penumbra Inc. - Roseville, CA

(2022-05)

• Led a cross-functional team of 12 within the workplace increasing productivity
• Optimized workflow procedures, reducing project turnaround time
• Developed a new training program on proper inspection techniques and safety protocols that improved efficiency
• Resolved issues related to product defects and quality control failures, reducing rejects

ASSISTANT AREA MANAGER - Amazon - Sacramento, CA

(2020-01 - 2022-05)

• Developed existing team into high productivity, results-oriented unit through creative initiatives that improved efficiency
• Streamlined internal reporting system, cutting data entry time
• Spearheaded personnel to maintain adequate staffing, minimizing overtime
• Optimized frequent interaction with senior management, measuring goal achievement and determining areas of improvement

PHARMACEUTICAL SALES SPECIALIST - Novartis Pharmaceuticals - Amman, Jordan

(2009-01 - 2016-07)

• Increased customer relationships while exceeding sales objectives by 119%, organized territory business including maintaining high-quality record systems and segmenting markets
• Developed strong relationships with key decision makers and committees within key pharmacies and related customer groups, that improved efficiency
• Achieved 30% top regional sales among sales peers, awarded 2015 Novartis Best Achievement Award-Jordan, increasing client retention
• Spearheaded the launch of a new marketing campaign that generated double in revenue

PHARMACEUTICAL SALES REPRESENTATIVE - Jordan Drug Store - Amman, Jordan

(2006-12 - 2008-12)

• Developed strong relationships with healthcare providers, increasing brand awareness by 300%
• Generated comprehensive marketing plans, driving sales growth
• Increased client retention through personalized customer engagement strategies

PHARMACY MANAGER - Zahrat Al Rawdah Retail Pharmacy - AL Riyadh, Saudi Arabia

(2002-11 - 2006-11)

• Led pharmacy staff by onboarding, scheduling and training team members, increasing productivity
• Developed and maintained pharmacy inventory management system to ensure accurate tracking of drugs and supplies, improving efficiency
• Resolved 95 % of customer complaints on the first call, increasing satisfaction rates

PROFESSOR'S ASSISTANT - Philadelphia University - Amman, Jordan

(2000-07 - 2002-07)

• Implemented a new training program for new company hires that improved efficiency
• Developed syllabi, visual aids, answer keys, supplementary notes, and course web sites, that increased satisfaction rates

MBA - Business Administration and Management - California Miramar University (2018-04)

Bachelor of Science - Pharmacy - Philadelphia University (2000-07)