Nadeika Bernard

Dedicated and customer focused professional with extensive experience delivering exceptional service and leadership in hospitality, customer support, and administrative environments. Skilled at resolving customer concerns, managing high volume phone and email communications, multitasking in fast-paced settings, and building positive customer relationships. Recognized as a strong team player with a willingness to learn, adaptability, excellent organizational skills, and a commitment to providing outstanding service while supporting team and business objectives.

Hotel Front Desk Supervisor - Hampton Inn - Orlando, FL

(2025-09)

• Welcome guests and visitors to the facility's front lobby, record their information and choose a room or rooms for them based on their needs.
• Coordinate solutions quickly when guests experience problems in their room by working with housekeeping and service staff.
• Collect the guest's payment using either credit/debit cards, cash, or checking account information for rooms at the end of each stay and ask for room deposit when necessary.
• Settle the facility register at the end of each shift or day by counting the drawer, printing receipts, and running financial activity reports.
• Communicate with other hotel staff, such as housekeeping or maintenance, when rooms are ready to be cleaned or repaired to prepare a new guest.
• Keep the hotel lobby area inviting and clean by vacuuming, dusting, setting up welcome supplies, and other various

Hotel Front Desk Agent - Hampton Inn - Orlando, FL

(2023-08 - 2025-09)

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates, and amenities
• Respond to clients' complaints in a timely and professional manner
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

Billing Customer Service Agent - Northwell Health - Remote

(2019-07 - 2023-08)

• Primarily performing all functions within a customer teleservice center, servicing a high volume of billing-related customer requests
• Understands intricacies of health care billing and how to communicate effectively
• Promote meaningful and positive payment experiences through relevant and informed conversations with customers regarding the financial services that we can offer
• Create innovative ways to resolve customers' issues or concerns to win their loyalty
• Be accountable and take ownership of the customer's experience from beginning to end. Identify opportunities to meet member proactively needs to deliver value-added recommendations and services
• Meet individual performance objectives based on customer satisfaction, productivity, and overall positive/proactive behavior, while participating in training sessions to remain current on various policies, processes, systems, and procedures related to servicing of customers

Sales Representative - ATL Automotive - Montego Bay Jamaica

(2014-02 - 2019-03)

• Assisted customers in selecting vehicles that matched their needs, budget, and lifestyle.
• Built and maintained strong relationships with new and existing customers.
• Explained vehicle features, financing options, warranties, and after-sales services.
• Conducted product demonstrations and test drives.
• Negotiated pricing and prepared sales contracts and required documentation.
• Consistently met or exceeded monthly sales targets and customer satisfaction goals.
• Followed up with customers after purchases to ensure satisfaction and encourage referrals.
• Maintained knowledge of current vehicle models, promotions, and market trends.
• Used CRM software to track leads, customer interactions, and sales activities.
• Collaborated with the finance and service departments to provide a seamless customer experience.

High School Diploma - Community College of Vermont