Retail Sales Associate - Sleep Number - Laredo, TX
(2017-08 - 2025-03)
- Provides outstanding customer service to new and existing customers
- Asked questions to discover customer's unique needs and lead them through a selection of Sleep Number products
- Explain product features and benefits as well as promotional information
- Consistently met and exceeded sales goals
- Made sure reports and paperwork were always audit ready
- Store key holder
- Closed and opened store
- Processed daily cash deposits for store, and performed monthly inventory
- Filing and processing documents for store
- Answered telephone calls and sent weekly reports via email
- Received and distributed mail along with inventory shipments
RETAIL SALES REP - TIME WARNER CABLE - Laredo, TX
(2014-08 - 2016-05)
- Helped customers with the selection of their products and services at Time Warner Cable
- Explained all products and services effectively including billing, procedures, and equipment usage
- Assisted in retaining customers that were looking to disconnect services
- Processed price plan changes as well as bill payments and equipment exchanges
- Daily cash deposits for the store
Retail Assistant Manager/Operations Coordinator - VERIZON WIRELESS - Laredo, TX
(2003-01 - 2014-12)
- Provided excellent customer service to new and existing customers while maintaining and exceeding a sales quota every month
- Met store goals on a monthly bases
- Exceeded KPI accessory goals quarterly
- Processed account changes, and payments for all customers
- Performed monthly inventory and processed cash handling for the store on a daily basis including bank deposits
