Nadia M

Customer-focused professional with extensive experience delivering high-quality service in hospitality, education, real estate, and digital environments. Proven ability to build rapport, manage customer relationships, handle inquiries across multiple communication channels, and work independently in goal-driven roles. Multilingual communicator with strong organizational skills, CRM familiarity, and a consistent record of supporting customers, clients, and stakeholders with professionalism and empathy.

Social Media Coordinator / Customer Support - Freelance - Remote

(2020-01 - 2025-12)

• Delivered customer support and handled inquiries via social media DMs, comments, and messaging platforms, ensuring timely and professional responses.
• Worked independently in a fully remote environment, managing priorities, deadlines, and daily tasks without supervision.
• Maintained organized records of customer interactions, feedback, and follow-ups to support brand reputation and service quality.
• Communicated with customers across multiple digital channels, resolving questions related to products, services, and account issues.
• Created and managed monthly content calendars while balancing customer engagement responsibilities.
• Monitored engagement metrics and customer sentiment to identify trends and improve communication strategies.
• Collaborated virtually with designers, editors, and clients across different time zones.
• Adapted quickly to platform changes, new tools, and evolving customer communication expectations.

Real Estate Agent - Aujan Enterprises - Dubai, UAE

(2013-01 - 2014-05)

• Provided high-touch customer service to local and international clients throughout the sales and rental process.
• Scheduled and conducted property viewings, responding to client inquiries and coordinating follow-ups.
• Built long-term relationships with customers through trust, clear communication, and responsiveness.
• Served as a multilingual liaison for French-, Arabic-, and Italian-speaking clients.
• Reported directly to senior leadership on customer activity, feedback, and transactions.
• Recognized as a top-performing agent through consistent sales results and strong client satisfaction.

Assistant Sales Manager / Front Desk - Meydan Hotel - Dubai, UAE

(2010-03 - 2011-05)

• Delivered front-line customer service in a fast-paced hospitality environment.
• Assisted guests with reservations, inquiries, and issue resolution to ensure a positive experience.
• Supervised and trained staff on service standards, professionalism, and communication.
• Supported sales operations, scheduling, and administrative coordination.
• Worked closely with management to improve operational efficiency and guest satisfaction.

French & English Teacher / Education Professional - Various International Institutions

(2003 - 2012)

• Built strong relationships with students, parents, and staff through clear communication and empathy.
• Managed classrooms effectively, balancing multiple needs and priorities.
• Developed structured lesson plans and maintained organized records.
• Communicated progress, concerns, and recommendations to parents and administrators.
• Adapted teaching methods to diverse learning styles and cultural backgrounds.

French–English Translator - International Monetary Fund - Washington, D.C.

(2005-07 - 2007-01)

• Translated professional and business documents with accuracy and confidentiality.
• Supported executives and international teams through clear, culturally aware communication.
• Maintained attention to detail under deadlines.

BA - English & American Literature - Language High Institute