Data Entry Specialist at Stewart Title (via ASK Consulting) (2026-05 – 2026-06)
- Independently processed the migration of 40+ physical boxes of personnel records for 3+ corporate acquisitions within and intense 2.5 month deadline
- Enforced 100% regulatory compliance by filtering and labeling sensitive HR documents including I-9's, payroll registers, and benefits selections-adhering to a strict 7-year statutory retention policy
- Architected a multi-tiered folder taxonomy in Microsoft Teams, creating an organized digital repository that streamlined file access for cross-functional acquisition teams
- Digitized hundreds of physical documents, scanning and uploading them into secure PDF formats to eliminate physical storage footprints
Process Associate at Genpact (2023-07 – 2024-12)
- Validated suspicious card activity to prevent over $50k in potential losses monthly while maintain full regulatory compliance
- Audited flagged debit, credit, and gift card transactions, reducing false-positive alerts by 14% through sharp risk analysis
- Maintained a 95% FCR rate for unblocking requests, significantly reducing repeat customer calls
Client Service Associate at FIS Global (2022-04 – 2023-07)
- Resolved 50+ account lockout and card block issues daily, restoring secure access for legitimate users
- Handled back-office operations, customer support, and financial transactions for global clients
- Averaged 98% Quality Assurance score for 4 consecutive months by following compliance and security verification protocols
Medical Data Entry Clerk at Fort Bend County-Epidemiology (via The Reserves Network) (2020-08 – 2020-12)
- Processed over 250+ patient records weekly into the internal database with 99.8% accuracy
- Managed confidential patient files using secure Excel spreadsheets with advanced sorting and filter functions
- Audited student and patient demographic profiles, reducing record discrepancies by 15% through proactive phone outreach
Warehouse Associate at Amazon (2020-05 – 2020-08)
- Stowed incoming units daily, ensuring 100% accurate inventory counts
- Achieved targets for speed 5k stows in a standard shift, contributing to on-time order fulfillment
- Maintained a clean, fully stocked workstation between shifts for smooth handoffs
Live Chat Agent at Visible Wireless (via Sutherland Global) (2019-06 – 2019-09)
- Managed 45+ daily inbound live chat sessions concurrently while maintain a 94% First Contact Resolution rate
- Decreased average handle time by 2.5 minutes per chat session by utilizing CRM shortcuts and macro templates
- Educated customers on prepaid wireless plan features, device provisioning, and network setting, generating a 15% cross-sell conversion rate
Customer Retention Specialist at AT&T (2018-05 – 2018-12)
- Retained 95% of at-risk accounts over 7 months, saving $120,000 in annual recurring revenue by actively listening and offering targeted promotions
- Process 100+ account modifications and loyalty discounts weekly while adhering strictly to company compliance and de-escalation guidelines
- Boosted CSAT scores by 18% in six months by delivering clear, empathetic solutions to billing and service complaints
Sales Associate at Comcast (2015-12 – 2017-08)
- Increased store sales by 18% over six months by driving promotional add-on campaigns for internet, landline, home security and cable TV services
- Managed daily store operations, including opening/closing procedures, cash handling, and inventory audits with 100% accuracy
- Retained 85% of at-risk accounts by explaining billing, service value, offering targeted promotions, and processing cable box upgrades
