Nadjah Duke

Managed and updated user records within a centralized database system, ensuring data accuracy and integrity across active cases. Utilized service tracking systems to monitor case progress, identify discrepancies, and escalate issues for resolution. Performed quality assurance on digital documentation, maintaining compliance with internal data management standards.

Admin Analyst (Contract) - Human Resources Administration via IOS Staffing

(2026-01 - 2026-03)

• Managed and updated user records within a centralized database system, ensuring data accuracy and integrity across active cases.
• Utilized service tracking systems to monitor case progress, identify discrepancies, and escalate issues for resolution.
• Performed quality assurance on digital documentation, maintaining compliance with internal data management standards.

Lead Computer Science Instructor / Tech Support - STEM KIDS NYC

(2022-02 - 2024-06)

• Delivered frontline technical support for all classroom technology by diagnosing and resolving hardware, software, network connectivity, and AV issues across multiple sites.
• Provisioned and managed user accounts across Google Workspace and multiple platforms, including permissions, access control, and account lifecycle management.
• Configured and deployed workstations, and validated application functionality before deployment and maintained hardware and software inventory across all locations.
• Developed and delivered end-user training on software platforms and digital tools, translating technical concepts for non-technical audiences.
• Created and maintained technical documentation and user guides for recurring IT issues and platform procedures.

Student Intern - Goldman Sachs

(2021-09 - 2021-12)

• Built and maintained an internal web-based repository to centralize resources and improve data accessibility across the team.
• Collaborated with stakeholders to gather requirements and deliver a solution aligned with organizational needs.

B.S. - Computer Science - CUNY Queens College (2027)

A.A.S. - Computer Science - CUNY LaGuardia Community College (2023-06)

High School Diploma - John Jay School for Law (2019-06)