Associate Client Advocate - Willis Towers Watson - Chicago, Illinois
(2025-01)
- Retains existing book of business, develops, and strengthens client relationships
- Identifies, engages, and integrates delivery of all WTW internal resources to deliver an exceptional client experience
- Provides direct or supporting strategic planning and consulting advice to clients; monitors insurance and risk management needs in collaboration with WTW resource, practice, and industry groups.
- Recommend appropriate solutions throughout the policy term (including acquisition due diligence)
- Maximizes the profitability of the client account & drives retention of that business
- In collaboration with the Client Advocate, actively expands existing client relationships and supports new business prospecting
- Collaborates with client teams during Internal and External Strategy Meetings
- Engages with sales and broking to understand marketplace changes
Captive Account Manager - Alternative Risk Underwriting - Schaumburg, IL
(2024-02)
- Work with Captive Account Executives, Senior Account Managers, and Management to maintain strong relationships with our clients and serving partners.
- Work with captive underwriting and rating models to assist with pricing renewal of captive business.
- Request, maintain and process renewal data for designated captive accounts
- Review and examine endorsement requests to ensure underwriting guidelines are met
- Handle miscellaneous underwriter inquires or requirements
- Assist with preparation of renewal proposals or presentation materials for client meetings.
- Process new business and policy audit invoicing
- Review account reconciliations, assist with collections and/or carrier payables
Client Service Manager - Arthur J. Gallagher Risk Management - Rolling Meadows, IL
(2022-06 - 2024-03)
Accountable for delivering high quality service to both internal and external clients by assisting with the Branch's overall workflow processes and providing routine client support. Reports directly to the Branch Client Service Supervisor in regards to production flows and renewals as they come.
- Contributes to key business outcomes such as client retention, client satisfaction, enhancing AJG's value to our clients and prospects, achieving operating/margin targets and fostering a culture of performance and continuous improvement
- Supports business priories of Production team members and the Client Service function.
Human Resource Manager - Walmart - Des Plaines – Lakeview - Glen Ellyn, Illinois
(2020-05 - 2022-10)
- Owned people management initiatives, including alignment of associates, store staffing, and compliance with policies and procedures.
- Supervised over 300 associates providing administrative support coming from diverse backgrounds.
- Facilitated all pre-employment screening, hiring, orientations, training, disciplinary actions, and dismissals.
- Conducted interviews for leadership positions with management and presented select candidates to the region for final approval.
- Motivated and groomed associates by imparting Walmart values & leading change management, including the adoption of technology.
- Played a significant role in reducing turnover rates up to 15-20% for Complex Walmart stores.
- Built collaborative relationships with managers and leadership to identify business needs of business solutions.
- Managed multiple facilities at times and ensured the job for both were done in an organized and timely manner
Assistant Manager Trainee - Walgreens - Elk Grove, IL
(2019-08 - 2020-06)
- Delegated tasks efficiently among employees to ensure an efficient work environment
- Coached employees regularly to improve each employee's overall performance
- Worked directly with vendors to ensure an adequate supply of products to meet the demands of customers
- Assisted with bookkeeping activities, including cash reports, cash counts, ledgers, and bill payments as necessary
- Solved problems effectively as they came in a fast-paced environment. Engaged in training and development opportunities
Community Management Intern - Walgreens - Elk Grove, IL
(2019-05 - 2019-08)
- Shared customer service best practices with all team members to deliver a distinctive and delightful customer experience.
- Developed new strategies to drive efficiency and productivity within all Walgreens stores
- Visited different locations and performed store walks to help identify opportunities for improvement
- Helped come up with promotional sale items and set up displays near sales counters to increase store sales
- Lead the Intern project for Overall NPS (Net Promoter Service) to improve customer satisfaction rates by encouraging and coaching employees
