Scheduling Specialist - Temple Health - Philadelphia, PA
(2024-09)
- Schedule surgeries and procedures within required timeframes and arrange all necessary pre-operative and post-operative appointments.
- Track and obtain medical clearances and pre-surgical testing for scheduled surgeries and procedures.
- Enter scheduling notes, special instructions, and updates in the EHR system while maintaining accurate patient information.
- Provide ongoing communication with patients regarding pre-certification, authorization, financial counseling, scheduling, and clinical instructions required for surgery or procedures.
- Communicate with patients and clinical staff regarding testing requirements, scheduled arrival times, cancellations, follow-up appointments, and other relevant procedure details.
Patient Service Associate - Temple Health - Philadelphia, PA
(2022-06 - 2024-09)
- Utilized Epic to check patients in and out, schedule and coordinate patient appointments, and complete point-of-service activities while maintaining accurate patient information.
- Obtained insurance pre-certifications and pre-authorizations for medical procedures, ensuring required approvals are completed prior to scheduled services.
- Verified patient demographics and insurance information, ensuring accurate registration and documentation within the electronic health record (EHR).
- Maintained compliance with HIPAA privacy and security requirements and applicable federal, state, and organizational regulatory standards to protect confidential patient information.
Medical Administrative Assistant - Atrium Health - Charlotte, NC
(2020-03 - 2022-06)
- Managed front-desk operations, answered high-volume phone calls, responded to inquiries, and directed patients and visitors to appropriate staff.
- Received, reviewed, and processed incoming referrals and documentation, ensuring required information is complete and routed to the appropriate department or provider.
- Supported daily office operations by coordinating administrative tasks, organizing workflow, and completing tasks in a timely and efficient manner.
- Communicated with patients, families, referral sources, and staff to provide information, address requests, and facilitate appropriate follow-up.
