Senior UAT Test Analyst - CSC Service Works - Irving, TX
(2025-10)
Project: One Tap Away (IoT-Enabled Mobile Ecosystem with AI Chatbot) Led end-to-end UAT activities for a large-scale IoT-enabled mobile ecosystem, ensuring production readiness and reducing defect leakage significantly across releases.
- Collaborated with business stakeholders, developers, product owners, and vendors to validate business workflows, release scope, and production readiness.
- Designed and executed risk-based UAT scenarios covering payment processing, machine synchronization, refunds, transaction validation, wallet funding, and service request workflows.
- Spearheaded validation efforts for Cassie AI Chatbot including conversational workflows, intent recognition, deep-link validation, and multi-step user interactions.
- Built and maintained a scalable Hybrid Automation Framework using Selenium WebDriver, Java, TestNG, Cucumber BDD, Maven, and Page Object Model architecture.
- Automated high-priority regression workflows, reducing execution time and improving release confidence.
- Conducted Playwright proof-of-concept initiatives focused on cross-browser testing, execution speed, maintainability, and future automation scalability.
- Performed REST API validation for payment and chatbot services using Postman and backend SQL validation for transaction reconciliation.
- Used Datadog for log analysis, issue triaging, and root-cause analysis during UAT and production validation cycles.
- Applied AI-assisted engineering tools such as GitHub Copilot and AiDE AI to optimize framework development, improve script maintainability, and accelerate automation delivery.
- Supported release management and production validation activities including go-live readiness and post-deployment verification.
UAT Senior Test Analyst - CSC Service Works - Irving, TX
(2024-10 - 2025-10)
Project: CSC Pay / CSC Go Led UAT validation efforts for IoT-enabled connected laundry platforms supporting mobile applications, backend systems, payment integrations, and machine synchronization.
- Analyzed business requirements and ensured complete traceability between requirements, test scenarios, and execution results.
- Designed and executed comprehensive functional, integration, regression, and smoke test suites.
- Validated integrations across mobile applications, payment readers, backend APIs, and connected laundry machines.
- Developed and maintained Selenium-based Hybrid Automation Frameworks using Java, TestNG, Cucumber BDD, and Data-Driven architecture.
- Performed mobile testing on Android and iOS devices using BrowserStack.
- Conducted REST API testing and backend database validation to ensure transactional integrity and accurate data synchronization.
- Performed impact analysis for enhancements and ensured sufficient regression coverage across affected business areas.
- Participated in defect triage discussions and provided UAT sign-off reports with release recommendations.
- Collaborated closely with cross-functional Agile teams to support continuous delivery and release quality.
Performance Test Engineer / Automation Test Engineer - TUI UK
(2023-08 - 2024-09)
Project: Third-Party Flights Integration
- Designed and executed performance, load, stress, and scalability testing using Apache JMeter.
- Developed reusable Selenium automation frameworks using Java/C# and Page Object Model architecture.
- Integrated automated test suites with Jenkins CI/CD pipelines to support continuous testing.
- Conducted API testing for REST and SOAP services using JMeter and Postman.
- Analyzed application bottlenecks and collaborated with development teams to optimize system performance.
- Created Requirement Traceability Matrices to ensure complete functional and non-functional test coverage.
- Led defect triage meetings and coordinated with stakeholders for issue resolution and release planning.
- Mentored junior QA engineers on automation and performance testing best practices.
Senior Test Engineer - Black Knight Financial Services - USA
(2020-09 - 2023-07)
Project: Empower Mortgage System Worked on enterprise mortgage systems supporting end-to-end lending workflows within a highly regulated financial environment.
- Collaborated with business analysts and stakeholders to validate mortgage processing requirements and compliance-driven workflows.
- Designed and executed functional, regression, integration, UAT, and operational acceptance testing activities.
- Developed and maintained Selenium automation frameworks using Java and TestNG.
- Implemented continuous testing practices through Jenkins-based CI/CD integration.
- Conducted API testing for REST and SOAP services and validated backend processing using SQL queries.
- Performed performance testing using JMeter to validate system behavior under high transactional volumes.
- Managed defect lifecycle activities including defect logging, retesting, reporting, and stakeholder communication.
- Created detailed test reports, traceability matrices, and release-readiness documentation.
- Supported Agile ceremonies including sprint planning, daily standups, retrospectives, and backlog refinement.
- Collaborated with release and support teams during deployment and post-production validation.
Software Test Engineer - TUI UK
(2015-10 - 2020-09)
Project: Customer Data Merge Executed functional, integration, regression, and exploratory testing for enterprise travel and customer management systems.
- Automated regression test scenarios and improved testing efficiency for repeated release cycles.
- Conducted cross-platform testing across desktop, Android, and iOS applications.
- Performed backend database validation and ensured data consistency across customer systems.
- Managed test execution, defect tracking, and stakeholder reporting activities.
- Led defect triage meetings and coordinated with stakeholders for issue resolution and release planning.
- Mentored junior QA engineers on automation and performance testing best practices.
- Participated actively in Agile delivery cycles and collaborated with business analysts and developers.
- Performed load and performance testing using Apache JMeter.
- Coordinated UAT and operational readiness validation activities.
Software Test Engineer - TUI UK
(2013-10 - 2015-10)
Project: Customer Account Management
- Performed functional and regression testing for customer account management applications.
- Created test plans, test scenarios, and detailed test cases based on business requirements.
- Worked closely with developers and business teams to clarify requirements and resolve defects.
- Conducted UAT support activities and validated business workflows.
- Performed Oracle database validation and backend testing.
- Participated in Agile sprint activities and contributed to continuous quality improvements.
- Supported release validation and post-deployment testing.
