Naila M

I offer Genesys Cloud admin, architect, and project management services.

I am a driven IT professional bringing experience from around the world and passion for improving my community. I enjoy fostering connections across business lines, re-imagining processes, and finding innovative solutions for today's evolving work environment.

With a proven track record leading complex projects, I specialize in the implementation and customization of the Genesys Cloud platform. My comprehensive product knowledge, diverse skill set, and strong project management capabilities enable me to deliver custom solutions in alignment with strategic objectives. With a focus on innovation and continuous improvement, I excel in fostering collaborative relationships, navigating challenges, and delivering tangible business outcomes.

B.Sc., Central Washington University

Genesys Beyond Certification: Implementation, Contact Center Administratio, Salesforce integrations