Nakeisha Crayton

Front Desk Supervisor - Marriott – Fairfield Inn & Suites

(2025-12)

Supervise daily front-desk operations using the FOSSE PMS and Google Workspace, leading a team of 5-8 associates to ensure smooth check-in/check-out processes and uphold Marriott service standards, resulting in consistently on-time guest arrivals
Deliver guest experiences that meet Marriott brand standards by coordinating room assignments, handling special requests, and streamlining workflows in FOSSE, which maintains operational efficiency and keeps guest wait times low
Train and coach team members on FOSSE system navigation, ADP payroll procedures, and customer-service techniques, improving onboarding speed and enabling staff to resolve inquiries independently
Resolve guest concerns promptly through active listening and use of Google Workspace to document issues, ensuring brand standards are met and guest satisfaction remains high
Monitor team performance with daily KPI dashboards in Google Workspace and implement productivity tweaks, leading to smoother shift transitions and reduced errors

Human Resources Business Partner (Talent Acquisition) - Baxter Lake Technology Corporation / Culture Wireless

(2020-01 - 2023-03)

Led full-cycle recruiting for 60+ IT and telecom positions each year, using an applicant tracking system and targeted sourcing strategies, which shortened time-to-fill and increased hiring-manager satisfaction
Partnered with hiring managers to develop workforce plans and recruitment strategies, leveraging Microsoft Teams for collaboration and data-driven forecasting, which aligned talent acquisition with business goals
Managed high-volume candidate pipelines and improved sourcing effectiveness through Boolean search and networking
Supported onboarding, employee relations, and HR compliance initiatives by implementing DocuSign-based document workflows and delivering training sessions, which streamlined onboarding and ensured policy adherence
Maintained employee documentation using DocuSign and organized records for audit readiness, enabling successful internal audits with no compliance findings
Guided leadership through compensation discussions and hiring decisions by analyzing market salary data, using DocuSign for offer approvals, and coordinating via Microsoft Teams, which accelerated hiring approvals and improved offer acceptance

Head Chef - Oasis Goodtime Emporium

(2010-11 - 2019-06)

Prepared food items according to recipes and food-safety procedures, using Agilysys for order tracking, which ensured consistent quality and maintained health-inspection compliance
Managed kitchen inventory, stocking, and sanitation standards with Microsoft Excel tracking, keeping supplies available and upholding sanitation compliance
Operated commercial kitchen appliances and food-prep stations following safety protocols, which reduced equipment downtime and maintained steady production flow
Assisted with salads, sandwiches, side dishes, and kitchen organization, delivering prompt service that improved customer satisfaction

Lead Generator - The Home Depot

(2006-02 - 2008-06)

Drove sales growth across 14 departments by effectively generating leads and leveraging expert product knowledge
Developed annual sales plans, goals, and targets in collaboration with management teams, consistently exceeding targets
Advised customers on account options, pricing schedules, and financing using Microsoft Office proposals, leading to higher customer satisfaction and increased sales
Mentored and trained sales team members on company procedures and standards, resulting in faster onboarding and higher compliance scores

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