Technical Writer (Accessibility, Governance & ICAM) - The Green Technology Group, LLC @ U.S. Department of Veterans Affairs
(2023-06 - 2026-04)
Developed and maintained governance documentation, operational procedures, and technical guidance supporting enterprise IT systems within the Department of Veterans Affairs.
- Supported Identity, Credential, and Access Management (ICAM) initiatives by documenting authentication workflows, access control processes, and governance procedures.
- Authored "Guide to Greater Section 508 Compliance," establishing standardized accessibility guidance used to improve consistency and accessibility awareness across technical teams.
- Supported accessibility compliance efforts through documentation review, remediation tracking, and quality assurance aligned with Section 508 standards.
- Conducted PDF accessibility remediation and validation support using Adobe Acrobat to improve document usability and compliance alignment.
- Contributed to documentation-driven risk reduction efforts, including a 13.4% reduction in identified vulnerabilities through remediation tracking and structured documentation support.
- Maintained governance repositories and enterprise knowledge systems using SharePoint and Microsoft 365.
- Collaborated with engineers, compliance staff, and program stakeholders to translate federal requirements into structured, actionable documentation.
Instructional Designer (IT & Technical Content) - Google (Contract via Synergis)
(2023-02 - 2023-05)
- Improved clarity and usability of 800+ enterprise technical learning assets.
- Applied structured content principles to improve accessibility and comprehension for technical and non-technical audiences.
- Coordinated stakeholder feedback and revisions using internal workflow systems in an Agile environment.
UX / Technical Writer - CHEQ, Inc.
(2022-10 - 2022-11)
- Developed structured product documentation and user support content for digital platforms.
- Collaborated with engineering and design teams to improve clarity, usability, and consistency of product communications.
- Supported Agile documentation workflows using Jira.
Technical Writer - Freelance
(2019-01 - 2023-12)
- Produced technical documentation, user guides, release notes, and knowledge base content for software products.
- Collaborated with engineering and product stakeholders to document system workflows and requirements.
- Maintained documentation within Agile environments using Confluence and Jira.
Accessibility Manager (Volunteer) - The Donovan's Venom
- Led accessibility improvement efforts across digital learning environments and instructional workflows.
- Conducted accessibility reviews and supported remediation planning using WCAG and Section 508 principles.
- Developing accessibility conformance documentation (VPAT) to evaluate accessibility compliance and identify remediation opportunities.
- Created accessibility-centered workflows to improve usability and consistency across digital systems and content.
Accessibility Remediation Specialist (Volunteer)
- Remediated instructional materials to improve accessibility, navigation, and structure for diverse learners.
- Applied accessibility standards to identify and resolve usability barriers in educational content.
- Collaborated with instructional stakeholders on accessibility improvements for complex STEM content.
